Emilia Malinowska

• Coordinated front desk operations to ensure seamless client check-in and check-out.
• Managed appointment scheduling for optimal facility utilisation and client convenience.
• Delivered informative spa tours, familiarising new clients with services and facilities.
• Enhanced client understanding of wellness benefits by clearly explaining treatment purposes.
• Cultivated positive relationships with clientele, resulting in repeat business.
• Maintained pool chemical levels to ensure a safe swimming environment.
• Kept accurate records of equipment checks, facilitating effective communication with management.
• Addressed complaints professionally, achieving swift resolution and customer satisfaction.

• Answered incoming customer calls promptly to minimise on-hold wait times.
• Handled queries via phone and email, ensuring consistent customer service delivery.
• Addressed customer inquiries and resolved issues effectively through inbound calls.
• Directed calls to appropriate individuals or departments to streamline communication.
• Assisted customers with product complaints and provided solutions.
• Implemented company policies regarding health, safety, and security compliance.

• Charted daily metrics including mood changes, mobility activity, and eating percentages.
• Supported individuals in maximising physical, intellectual, emotional, and social capabilities.
• Assisted with personal care tasks, ensuring comfort and dignity during companionship calls.
• Engaged with individuals in leisure activities such as sports, music, and crafts.
• Prepared meals and provided mealtime support, including feeding and drink preparation.
• Maintained up-to-date knowledge of care practices through meetings and training opportunities.
• Completed documentation of care, hospital actions, and patient activities accurately.
• Monitored wellbeing of individuals, reporting changes promptly for care plan adjustments.

• Operated Longford and Kora Packmat machines, achieving top performance in production.
• Executed picking, packing, folding, and hand finishing tasks efficiently.
• Conducted thorough quality checks before dispatching products to customers.
• Streamlined logistics processes to improve delivery timescales.
• Assisted in training new operatives to help integrate into team.

• Consistently maintained high cleanliness and sanitation standards.
• Effectively prepared for large parties, anticipating planning and staffing needs.
• Upsold alcoholic beverages, appetisers, and desserts to maximise revenue.
• Greeted guests warmly to establish genuine rapport.
• Guided guests through menus with comprehensive knowledge of offerings.
• Displayed enthusiasm for restaurant menu and products to enhance guest experience.
• Developed positive relationships with colleagues to achieve business objectives.
• Assisted with guest enquiries and takeaway orders efficiently.

Executed duties at Windles Group for one year via Link Life agency.
Performed similar responsibilities, excluding advanced machinery operation.

• Reported and accounted cash registers accurately to ensure financial integrity.
• Managed human resources, including oversight of cashiers and other employees.
• Supported cashiers in optimising operations and resolving issues to enhance customer service.
• Conducted initial client assessments to initiate research processes effectively.
• Analysed departmental documents for proper distribution and filing procedures.
• Delivered exceptional service by attentively addressing customer concerns and inquiries.
• Assisted Chief Operating Officer with daily operational functions to maintain efficiency.

• Operated cash register, ensuring accurate handling of cash and card payments.
• Processed sales, exchanges, and refunds efficiently to minimise customer waiting times.
• Assisted customers with enquiries to improve shopping experiences.
• Trained new cashiers on store policies to uphold operational standards.
• Collaborated with store management to drive daily operational success.

• Operated cash register efficiently to process transactions accurately.
• Delivered exceptional customer service to enhance client satisfaction.
• Organised workplace effectively to maintain a tidy environment.
• Conducted stock counting regularly to ensure inventory accuracy.

• Maintenance of the work area;
• customer service;
• working in the team
• general cashiers functions.

• Executed inventory duties and maintained accurate stock control.
• Performed general cashier functions, ensuring efficient transaction processing.