Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Emilia Laudanska

Eastbourne,East Sussex

Summary

Dedicated, reliable and hardworking professional with over 15 years of experience in retail, merchandising and customer-facing roles. Recognised for delivering exceptional customer service, building strong relationships with customers and colleagues, and maintaining consistently high standards in fast-paced environments. I am trusted to work independently, manage multiple priorities and always complete my work with accuracy and professionalism. I was proud to receive Employee of the Quarter and two internal awards from senior management in recognition of increasing sales and consistently delivering outstanding standards.

Overview

1
1
Certification
4
4
years of post-secondary education
18
18
years of professional experience

Work history

Merchandiser

Dee-Set
Eastbourne, East Sussex
09.2019 - Current

* Manage merchandising for a range of leading retail brands, ensuring displays are fully stocked, visually appealing and maintained to a high standard.

* Order and replenish stock while monitoring product availability.

* Install promotional displays and point-of-sale materials across multiple brands.

* Work independently across different stores, effectively managing workload and meeting deadlines.

* Build positive working relationships with store teams and management.

Sales assistant

Bonmarché
Eastbourne, East Sussex
08.2018 - 08.2019

* Delivered friendly, professional customer service in a busy retail environment.

* Processed deliveries and maintained accurate stock control.

* Helped maintain excellent store presentation and supported the team in achieving daily objectives.

Visual Merchandiser & Sales Assistant

Primark
Eastbourne, East Sussex
04.2013 - 08.2018

* Delivered outstanding customer service in a fast-paced retail environment.

* Created attractive window and in-store displays to maximise sales.

* Managed stock ordering, deliveries and inventory.

* Operated tills accurately and handled cash responsibly.

* Awarded Employee of the Quarter and received two internal awards for increasing sales and consistently maintaining high standards.

Sales Assistant

Sports Direct
Eastbourne, East Sussex
02.2012 - 04.2013

* Assisted customers with product enquiries and purchases.

* Processed deliveries and replenished stock.

* Operated tills accurately while delivering excellent customer service.

Earlier Experience

Multi
Eastbourne, East Sussex
03.2008 - 09.2010

Waitress | Laughton Hotels (2010)

Warehouse Operative | Gardners Books (2009–2010)

Waitress & Room Assistant | Lions Hotels (2008–2009)

Team Member | Treasure Island (2008)

Arcade Assistant | Viva Amusement Casino (2008)

These roles developed my customer service, teamwork, communication, organisation and ability to work efficiently in busy environments.

Education

Diploma of Higher Education - Accaunting and finance

Economics School of Economics
Zielona Gora
09.2003 - 06.2007

Skills

* Excellent communication and customer service

* Reliable, organised and dependable

* Attention to detail and high standards

* Calm under pressure with a positive attitude

* Adaptable and quick to learn

* Strong time management and organisation

Certification

* Pearson Edexcel Functional Skills Qualification

* Pearson Edexcel Level 2 Diploma in Retail Skills

* Pearson BTEC Level 2 Certificate in Retail Knowledge

Timeline

Merchandiser

Dee-Set
09.2019 - Current

Sales assistant

Bonmarché
08.2018 - 08.2019

Visual Merchandiser & Sales Assistant

Primark
04.2013 - 08.2018

Sales Assistant

Sports Direct
02.2012 - 04.2013

Earlier Experience

Multi
03.2008 - 09.2010

Diploma of Higher Education - Accaunting and finance

Economics School of Economics
09.2003 - 06.2007
Emilia Laudanska