Emilia Krzyzanska

Packing and preparing packages for dispatch according to customer orders.
Order picking and product conformity checks.
Operation of warehouse scanner and order management systems.
Liaising with the team to ensure smooth order fulfilment.

Preparing and serving coffee drinks according to café standards.
Operation of the espresso machine and other barista equipment.
Advising customers on the selection of coffees and accessories.
Operating a cash register and payment systems.
Maintaining an orderly and hygienic workplace and guestroom

Supporting the manager in the daily management of the team and company operations.
Overseeing the achievement of sales and operational targets.
Contact with customers, suppliers and business partners.
Training new employees and ensuring high quality of customer service.
Resolving current problems and supporting the team in difficult situations.

Maintaining company standards.

Providing professional service to casino guests, including VIP customers, according to the highest standards.
Taking and processing orders for drinks and snacks, taking care of their aesthetics and presentation.
Building positive relationships with customers and providing a personalised service.
Serving closed VIP areas and ensuring their exclusive atmosphere.
Working closely with casino staff, bartenders and managers to ensure smooth service.

Preparing and serving classic and original cocktails to the highest standards.
Create unique recipes and seasonal cocktail menus to suit the character of the establishment.
Ensure aesthetics of drinks served and innovative presentation methods.
Actively advising guests on their choice of drinks and building positive relationships with customers.

Training and mentoring bartenders to maintain consistency and efficiency

Managing inventory, ordering supplies, and controlling stock levels to minimize waste.

Ensuring compliance with health, safety, and alcohol regulations.

Overseeing cash handling, POS system operations, and end-of-shift financial reporting

Collaborating with management on promotions, events, and new beverage offerings.

• Created an inviting atmosphere through friendly interaction with customers.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Adapted quickly to different situations, maintaining efficiency even under pressure.

• Planned staff rotas to meet customer demand whilst remaining under budget.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Developed cocktail menus, resulting in increased beverage sales.
• Trained new staff on customer service protocols to enhance guest experience.