Emilia Krupinska
Gravesend,Kent
Summary
Dynamic professional with expertise in operations and stock management, team leadership, and staff development. Demonstrates exceptional customer service and relationship management skills, complemented by proficiency in data analysis and strategic planning. Known for organisation, attention to detail, and problem-solving abilities, alongside adaptability and cross-functional collaboration. Committed to professionalism and confidentiality in all endeavours.
Overview
9
9
years of professional experience
Work history
Operations Assistant
Zara INDITEX
Dartford, Kent
06.2024 - Current
- Assisting in managing daily operations and ensured smooth workflow across departments.
- Managing deliveries, ensuring accurate receipt, handling and storage of stock.
- Maintaining cleanliness and organisation of stockrooms to support operational efficiency.
- controlling inventoiry levels, monitoring stock accuracy and replenishing the shopfloor as needed.
Visual Merchanding Manager
Zara INDITEX
Dartford, Kent
06.2023 - 06.2024
- Conducted regular assessments of store displays to identify opportunities for improvement and optimisation.
- Analysed sales performance data to inform visual merchandising decisions and maximise product visibility.
- Coordinated seasonal product launches and promotional displays to create an inviting shopping environment.
- Facilitated staff training, resulting in better customer service.
- Delegated tasks efficiently to maximise productivity.
- Supported regional team with workshops in various locations and took part in work visits.
- Managed employee relations - ensuring a positive team environment.
- Recorded and maintained accurate meeting notes.
- Managed return to work processes following sickness or absence ensuring compliance with company policies and smooth reintegration.
Shopfloor Manager
Zara INDITEX
Dartford, Kent
06.2022 - 06.2023
- Managed and motivated a teamm, overseeing training, schedules and daily operations to ensure smooth department performance.
- Supported staff development, providing guidance, feedback and mentorship to maintain high standards of service and productivity.
- Adapted quickly to changing priorities, resolving operational challenegs and supporting cross-functional store activities as needed.
Image Specialist - Maternity Cover
Zara INDITEX
Dartford, Kent
03.2022 - 06.2022
- Oversaw store presentation, including mannequins, window displays, and overall visual standards, ensuring aligment with brand guidelines.
- Maintained high standards of detail, cleanliness, and stock control to support operational efficiency.
- Created trend boards and contributed to visual strategies to enchance customer experience.
- Provided cross-store support across London locations.
Visual Merchandiser
Zara INDITEX
Dartford, Kent
06.2020 - 03.2022
- Developed visually appealing merchandise displays that enhanced customer engagement and promoted brand identity.
- Collaborated with team members to implement seasonal themes and ensure consistency across store layouts.
- Conducted regular assessments of product placements to optimise visual impact and maximise selling opportunities.
- Assisted in training new staff on visual merchandising standards and company guidelines to maintain high-quality displays.
- Evaluated market trends and competitor strategies to inform visual merchandising decisions and adapt to customer preferences.
- Utilised knowledge of current fashion trends for effective visual merchandising.
- Worked alongside regional managers to analyse performance, share feedback and drive sales results.
Sales Assistant
Zara INDITEX
Dartford, Kent
09.2018 - 06.2020
- Assisted customers by providing product information and addressing inquiries.
- Processed transactions efficiently at point of sale while ensuring accuracy.
- Maintained cleanliness and organisation of sales floor to enhance customer experience.
- Engaged with customers to understand their needs and suggest suitable products.
- Ensured stock replenishment in a timely manner to maintain product availability.
Work experience student
The Shrubbery Veterinary Centre
Gravesend , Kent
10.2016 - 10.2016
- Prepared treatment areas for procedures by ensuring all necessary tools and supplies were readily available.
- Assisted in care and monitoring of in-patients, ensuring their welfare and comfort.
- Maintained discretion and professionalism when handling confidential client information.
- Observed a range of medical procedures and surgical operations, gaining insight into veterinary practice.
Scanning Bureau - Work Experience
Darent Valley Hospital NHS
Dartford, Kent
06.2016 - 06.2016
- Assisted in scanning patient documents to maintain accurate electronic records.
- Collaborated with team members to ensure efficient document management processes.
- Organised files and documents for easy retrieval and streamlined workflow.
- Supported the transition from paper records to digital formats through scanning activities.
- Followed protocols for maintaining confidentiality and data protection standards.
Education
A-Levels - History
St.Johns Catholic Comprehensive Secondary School
Gravesend, KentA-Levels - Sociology
St.Johns Catholic Comprehensive Secondary School
Gravesend, KentBTEC Level 3 - Health and Social Care
St.Johns Catholic Comprehensive Secondary School
Gravesend, KentA-Levels - Polish
St.Johns Catholic Comprehensive Secondary School
Gravesend, KentSkills
Key Skills
- Operations & Stock Management
- Team Leadership & Staff Development
- Customer Service & Relationship Management
- Data Analysis & Strategic Planning
- Organisation, Attention to Detail & Problem Solving
- Adaptability & Cross-Functional Collaboration
- Professionalism & Confidentiality
Accomplishments
UK Intermediate Mathematical Challenge 2015 - Bronze Certificate
Timeline
Operations Assistant
Zara INDITEX
06.2024 - Current
Visual Merchanding Manager
Zara INDITEX
06.2023 - 06.2024
Shopfloor Manager
Zara INDITEX
06.2022 - 06.2023
Image Specialist - Maternity Cover
Zara INDITEX
03.2022 - 06.2022
Visual Merchandiser
Zara INDITEX
06.2020 - 03.2022
Sales Assistant
Zara INDITEX
09.2018 - 06.2020
Work experience student
The Shrubbery Veterinary Centre
10.2016 - 10.2016
Scanning Bureau - Work Experience
Darent Valley Hospital NHS
06.2016 - 06.2016
A-Levels - History
St.Johns Catholic Comprehensive Secondary School
A-Levels - Sociology
St.Johns Catholic Comprehensive Secondary School
BTEC Level 3 - Health and Social Care
St.Johns Catholic Comprehensive Secondary School
A-Levels - Polish
St.Johns Catholic Comprehensive Secondary School
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