Emilia Eigner
Manchester
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
12
12
years of professional experience
Work history
Assistant General Manager
Flat Iron
Manchester
2021.06 - Current
- Resolved underlying issues swiftly, mitigated potential risks effectively.
- Established effective communication channels with customers for superior service delivery.
- Fostered a positive work environment with regular team-building activities.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Managed recruitment process, brought talented professionals on board.
- Conducted regular employee training to enhance skillsets.
Shift Manager
Honest Burgers
London
2018.03 - 2021.06
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported Manager in improving operations and resolving issues to deliver top-notch customer service.
Supervisor
Dirty Bones
Carnaby
2017.06 - 2018.01
- Promptly and empathetically handled guest concerns and complaints.
- Managed daily operations to increase productivity.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals for each team member.
- Worked with the management team to implement the proper division of responsibilities.
Waitress/Supervisor/Assistant Manager
Red Dog Saloon
Soho/Hoxton/Clapham
2015.09 - 2017.05
- Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced labour costs by 5% whilst maintaining excellent service and profit levels.
- Correctly calculated inventory and ordered appropriate supplies.
Waitress/Supervisor
Tonkotsu LTD
63 Dean Street, Soho, London
2014.01 - 2015.07
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Strictly followed all cash, security, inventory and employment policies and procedures.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Training new members of staff
Education
Bachelor of Arts - Violin
Guildhall School of Music and Drama
Silk St, London EC2Y 8DT, United KingdomSkills
- Quick learner
- Organised multi-tasker
- Training development aptitude
- Proficient in cash management
- Trusted key holder
- Opening and closing procedures
- Relationship/team building
- Commitment to quality and service
- Staff motivator
- General knowledge of computer software
- Honest, trustworthy and punctual
- Management and leadership experience
- P and L oversight
Timeline
Assistant General Manager
Flat Iron
2021.06 - Current
Shift Manager
Honest Burgers
2018.03 - 2021.06
Supervisor
Dirty Bones
2017.06 - 2018.01
Waitress/Supervisor/Assistant Manager
Red Dog Saloon
2015.09 - 2017.05
Waitress/Supervisor
Tonkotsu LTD
2014.01 - 2015.07
Bachelor of Arts - Violin
Guildhall School of Music and Drama