EMILI ASKOVIC
London,Greater London
Summary
I’m a reliable and motivated individual with several years of experience in customer-facing roles, including retail, hospitality, and office work. Through jobs at Uniqlo, the Post Office, and other busy environments, I have built strong skills in customer service, problem solving, and handling responsibilities with accuracy and care. I speak fluent English and Hungarian, and I’m currently studying Law at Arden University. I’m now looking for a part-time position where I can contribute my skills while continuing my studies.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer Service Staff
Uniqlo
London, Central London
10.2022 - 11.2023
- Helped customers on the shop floor and in fitting rooms, offering advice and assistance.
- Opened and closed the store, making sure everything ran smoothly.
- Managed stock both in the stockroom and on the sales floor, including restocking and updating displays or mannequins.
- Worked across different roles as needed, supporting the team and keeping the store organized.
- Handled cash, refunds, and exchanges efficiently while maintaining excellent customer service.
Retail Specialist
UOE UK Limited
London, North London
03.2022 - 08.2023
- Assisted customers with sales, enquiries, and complaints.
- Managed stock deliveries and transfers.
- Handled front desk operations including printing, faxing, ID photos, and laminating.
- Maintained shop presentation and supported promotions.
Clerk
Post Office Ltd
London , North London
03.2022 - 08.2023
- Assisted customers with banking, currency exchange, international payments, and parcels.
- Used Post Office tools to print labels and manage deliveries.
- Handled my own till, ensuring cash and transactions were accurate.
- Resolved customer queries and complaints professionally.
Cashier
Kohns Bakery
London, North London
11.2021 - 05.2022
- Assisted customers at the counter, taking orders and handling payments.
- Prepared and baked products, including bread, pastries, and other goods.
- Maintained cleanliness and organization in the bakery and kitchen areas.
- Restocked shelves, packaged items, and helped with deliveries.
- Supported the team with daily tasks and any other duties as needed.
Travel Insurance Advisor
Post Office Ltd
Remote
02.2022 - 04.2022
- Assisted customers with insurance questions, policy changes, and cancellations.
- Provided clear guidance and support on sensitive issues, maintaining professionalism at all times.
- Used company systems to manage customer records, process applications, and track communications.
Lettings Assistant
Silverrooms
London, Central London
09.2021 - 01.2022
- Handled enquiries from tenants and prospective renters via phone, email, and social media, providing prompt and friendly support.
- Created engaging property listings and marketing campaigns, publishing them on social media and private letting platforms.
- Assisted with day-to-day office administration and collaborated on team projects as requested by supervisors.
- Maintained organized records and ensured smooth communication between clients, landlords, and the team.
Kitchen Assistant
Taste Restaurant
Morden, Merton
11.2019 - 07.2020
- Helped with basic food preparation (washing, chopping, portioning ingredients).
- Supported chefs during busy service by bringing ingredients and keeping stations stocked.
- Cleaned and maintained kitchen equipment, work surfaces, and storage areas.
- Collected and washed dishes, cutlery, and cookware as needed.
- Assisted with deliveries by checking stock and putting items away.
Education
NVQ Level 3 - Hospitality & Tourism
South Thames College
LondonGCSEs - English Language (5)
All Saints Catholic High School
LondonBachelor of Science - Law LLB (Hons)
Arden University
LondonSkills
- Customer service & communication
- Problem solving
- Cash handling & transaction accuracy
- Multilingual: English & Hungarian
- Time management & organisation
- Teamwork & collaboration
- Computer skills (Microsoft Office, social media, POS systems)
Accomplishments
Head of Year Certificate (Apr 2019)
Highest Achievement (Jul 2017)
Certification
All Saints Catholic High School Diploma, ICT
References
References available upon request.
Timeline
Customer Service Staff
Uniqlo
10.2022 - 11.2023
Retail Specialist
UOE UK Limited
03.2022 - 08.2023
Clerk
Post Office Ltd
03.2022 - 08.2023
Travel Insurance Advisor
Post Office Ltd
02.2022 - 04.2022
Cashier
Kohns Bakery
11.2021 - 05.2022
Lettings Assistant
Silverrooms
09.2021 - 01.2022
Kitchen Assistant
Taste Restaurant
11.2019 - 07.2020
NVQ Level 3 - Hospitality & Tourism
South Thames College
GCSEs - English Language (5)
All Saints Catholic High School
Bachelor of Science - Law LLB (Hons)
Arden University
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