
Motivated and result driver Operations Supervisor with experience overseeing daily operations, coordinating teams and ensuring efficient workflow across operational skills, with a hands-on approach to problem solving, performance monitoring and process improvement.
Proven ability to meet operational targets, maintain health and safety standards and support team development. Committed to delivering high quality results while driving continuous improvement and operational excellence.
• Ensured all activities were planned within budget parameters and that non–value-added activity was challenged and minimised.
• Ensured the Standard Work model was implemented and maintained at all times, and that end-to-end process maps, Standard Operating Procedures, and relevant Quality, Cost, and Delivery metrics were up to date.
• Utilised proactive sustainment tools to keep processes under control and maintain improvement.
• Engaged team members using effective communication, team briefs (including comm cell briefings), 1-2-1 performance conversations, reviews, and coaching.
• Fostered Safety-First culture through behavioural Health & Safety practices and proactive reporting of near misses.
• Dynamically coordinated resource requirements to ensure key skill sets were available to successfully deliver agreed forecast plans.
• Effectively coordinated the area skills matrix and ensured training was up to date and evidencable.
• Utilised recognised problem-solving and corrective action techniques where operational challenges were experienced to tangibly demonstrate improvement and resolution.
• Supported continuous improvement within the team by harnessing required skill sets to seek effective solutions, managing their implementation, and ensuring new standards were maintained.
• Responsible for material flow controls and governance.
• Supported the Operations Manager with process design and risk assessments, creating and executing value-added propositions, and identifying root-cause resolutions for any process or stock exceptions.
• Ensured KPIs and SLAs were adhered to and supported performance reporting.
• Demonstrated a strong awareness of and commitment to ethics and compliance.
Experience in harnessing diverse skillsets within a high-volume distribution/production environment
Experience implementing recognized continuous improvement strategies to support a lean methodology approach with proven capability of process improvement
People management experience including resource planning
Experience of hitting goals and targets within a fast-paced environment
Sound understanding of Health, Safety and Environmental legislation and regulations
Excellent communication and coaching skills
Resource planning understanding and knowledge of Microsoft and a various Warehouse Systems such SAP, Oracle, Reflex
Strict cost control discipline
Act with a sense of ownership
Positive attitude
Seek ways to improve processes
Foster open dialogue among team and creates a sense of belonging
Strong bottom line orientation