Summary
Overview
Work history
Skills
Languages
References
Timeline
Generic

Emil Kanev

London,London

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

3
3
years of professional experience

Work history

Waiter

The Stratford Hotel
London
02.2024 - Current
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Communicated efficiently with fellow team members, fostering harmonious working environment.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Assisted in food preparation, resulting in timely service delivery.
  • Helped reduce waiting times by swiftly clearing tables after use.

Waiter

Meliá Hotels International
London
01.2023 - 12.2023
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Cleaned, sanitized, and organized food storage racks and bins, maintaining exceptional hygiene standards.
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
  • Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Hotel Waiter

Summit Recruitment
London
02.2022 - 11.2022
  • Delivered efficient breakfast, lunch, and dinner service at a fast-paced fine dining restaurant, seating 150 guests.
  • Avoided accidents and falls by ensuring the cleanliness of service and food preparation areas.
  • Minimised send-backs, providing detailed explanation of preparation methods and ingredients used.
  • Facilitated smooth running of shifts, verifying dining area was prepared, stocked, and ready for service.

Skills

  • Table service
  • Menu memorization
  • Food and beverage service
  • Cleaning requirements
  • Efficient payment processing
  • Food safety understanding
  • Upbeat, outgoing, and positive
  • High-volume dining
  • Efficient under pressure

Languages

Bulgarian
Native
English
Upper intermediate

References

Lounge.supervisors@thestratford.com


Jorgeganchev@yahoo.com

Timeline

Waiter

The Stratford Hotel
02.2024 - Current

Waiter

Meliá Hotels International
01.2023 - 12.2023

Hotel Waiter

Summit Recruitment
02.2022 - 11.2022

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Emil Kanev