Summary
Overview
Work history
Education
Skills
Websites
Certification
Courses and Certificates
Accomplishments
Timeline
AccountManager

Emil Dimitrov

Leicester

Summary

Organized and client-focused professional with a strong background in customer service, recruitment, and operations. Holds a Level 3 Diploma in Estate Agency and brings excellent communication, negotiation, and sales support skills. Experienced in remote work and skilled at building trust with clients. Now seeking to transition into the real estate sector, bringing a service-first mindset and attention to detail to every interaction.Demonstrates strong skills in time management, multitasking, and conflict resolution, ensuring efficient tenant onboarding and communication. Proficient in MS Office and basic Excel, with a keen attention to detail and risk assessment competency.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

General Manager

Esquires Coffee
Leicester, East Midlands
08.2020 - 06.2025
  • Built and maintained loyal customer base with service-driven approach.
  • Tracked performance metrics (KPIs) and adjusted strategies to ensure profitability.
  • Hired and trained over 20 members of staff with focus on customer interaction and service standards.
  • Oversaw daily operations and addressed client issues with professionalism.
  • Liaised with suppliers and resolved operational challenges efficiently.
  • Applied sales techniques to boost upselling and service value.

Assistant Manager

Giggling Squid
Leicester
08.2020 - 08.2020
  • Managed cash transactions and monitored front-of-house operations.
  • Promoted customer loyalty through attentive service and clear communication.
  • Mentored over 15 members of staff and maintained service quality under pressure.

Assistant Manager

Winstanley House
Leicester
06.2019 - 01.2020
  • Conducted interviews and built strong service-focused teams.
  • Coordinated team schedules and handled customer feedback constructively.
  • Maintained excellent venue standards and inventory control.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Ensured health and safety compliance, maintaining safe working environment for all staff members.

Assistant Manager

Middleton’s Steakhouse & Grill
Leicester
09.2016 - 12.2019
  • Implemented sales strategies and led team performance reviews.
  • Resolved customer complaints promptly and fairly.
  • Maintained visual standards and service policies.
  • Increased staff productivity by providing comprehensive training programmes.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Ensured health and safety compliance, maintaining safe working environment for all staff members.

Restaurant Supervisor

Zizzi
Leicester
09.2014 - 09.2016
  • Supported administrative operations, payroll, and inventory.
  • Led training in customer service and hygiene standards.
  • Promoted customer loyalty and satisfaction.
  • Implemented new procedures for more efficient shift changes, increasing productivity.
  • Promoted positive dining experience with exceptional customer service skills.
  • Established effective communication channels between front and back of house teams for smoother operation.

Education

Bachelor’s Degree - Hospitality & Business Fundamentals

University of Economics, Varna
01.2006 - 01.2009

Skills

  • Property and lettings knowledge
  • Customer relationship management
  • Sales and upselling
  • Time management
  • Multitasking
  • Conflict resolution
  • Tenant onboarding
  • Communication
  • Attention to detail
  • MS Office
  • Basic Excel
  • Risk assessment competency
  • Inventory control experience
  • Vendor liaising capacity

Certification

Recruiter ready: Practical skills to kickstart a career in Talent Acquisition!

Courses and Certificates

  • Estate Agents Certificate, New Skills Academy, CPD Certified, 07/23
  • Property Management Crash Course, Samuel Leeds, Birmingham
  • Recruiter ready: Practical skills to kickstart a career in Talent Acquisition!
  • Be the Manager People Won’t Leave, LinkedIn Learning, 05/23
  • Learning Excel, LinkedIn, 06/23

Accomplishments

Latte art competition winner 2025 with Mathew Algie, Scotland


Timeline

General Manager

Esquires Coffee
08.2020 - 06.2025

Assistant Manager

Giggling Squid
08.2020 - 08.2020

Assistant Manager

Winstanley House
06.2019 - 01.2020

Assistant Manager

Middleton’s Steakhouse & Grill
09.2016 - 12.2019

Restaurant Supervisor

Zizzi
09.2014 - 09.2016

Bachelor’s Degree - Hospitality & Business Fundamentals

University of Economics, Varna
01.2006 - 01.2009

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