Emi Llukovi
London
Summary
Dedicated professional with expertise in customer service and communication, adept at sales and upselling strategies. Proven ability in cash handling and team collaboration, ensuring seamless operations and enhanced customer satisfaction. Skilled in complaint resolution and problem solving, with a keen attention to detail. Experienced in barista coaching, proficient in milk steaming technique, and maintaining workplace cleaning standards. Aspires to leverage multi-tasking capability to drive success in dynamic environments.
Overview
3
3
years of professional experience
Work history
Teaching assistant
Windrush primary school
London, Thamesmead
2024.03 - 2024.03
- Supported children with special educational needs in a classroom setting.
- Assisted with reading and comprehension of challenging topics.
- Facilitated comfort and rapport for children working with a new adult.
- Provided feedback on pupil's work, identifying areas for improvement.
- Prepared classroom materials to facilitate efficient lessons.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Offered one-on-one guidance to struggling students for improved academic performance.
Head barista
LD catering
London
2023.05 - 2026.01
- Enhanced communication skills to effectively engage customers and drive sales of seasonal drinks during summer and Christmas periods.
- Assisted customers with their orders efficiently, providing a smooth service flow.
- Championed high hygiene standards within the café environment, promoting a healthy workplace.
- Managed inventory control to avoid stock shortages during peak hours.
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Maintained professional and hygienic appearance in full compliance of uniform regulations.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
Education
BTEC - media studies, sport, ICT
St pauls academy
A-level - Law, Psychology
Open study college
2025.09 -
GCSE - maths, English, combined science
St pauls academy
London 2018.09 - 2023.06
Level 2 - introduction to principles of Criminology, Criminal justice system, crime and social groups, Aspects pf crime
Shooters hill College
2023.09 - 2024.06
Skills
- Customer service and communication
- Sales and upselling strategies
- Cash handling
- Team collaboration
- Complaint resolution and problem solving
- Attention to detail
- Barista coaching
- Milk steaming technique
- Workplace cleaning standards
- Multi-Tasking capability
Additional information
English
Fluent
Albanian
Fluent
Spanish
Beginner
Volunteer work
Tutor, Volunteered to tutor first year college students on their criminology course to help them achieve up to standard course work that they could submit to their teachers so that they can move up to the next level in their course
Additional information
- In secondary school I did both media studies and btec ict so I can be useful for advertising and helping out with possible issues in computerising skills
- In college I had brief training in first aid as it was part of my course
Timeline
A-level - Law, Psychology
Open study college
2025.09 -
Teaching assistant
Windrush primary school
2024.03 - 2024.03
Level 2 - introduction to principles of Criminology, Criminal justice system, crime and social groups, Aspects pf crime
Shooters hill College
2023.09 - 2024.06
Head barista
LD catering
2023.05 - 2026.01
GCSE - maths, English, combined science
St pauls academy
2018.09 - 2023.06
BTEC - media studies, sport, ICT
St pauls academy