EMERLINDA LOGO
SAN FRANCISCO,PHILIPPINES
Summary
- Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
- Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
- Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
San Francisco Water District (Government Owned)
San Francisco, Agusan del Sur, Philippines
12.2024 - Current
- I handle cash and maintain accurate financial records.
- I process payments by cash and by checques.
- Calculated and provided accurate change to customers after transactions.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Procurement Assistant
San Francisco Water District (Government Owned))
San Francisco, Agusan del Sur, Philippines
08.2023 - 12.2024
- Assisted in the preparation and issuance of purchase orders to suppliers, following company policies and procedures.
- Coordinated the receipt of goods, verifying quantities and quality against purchase orders and addressing any discrepancies.
- Managed ongoing contract variations, expirations and updates, ensuring all contracts were efficiently and accurately logged.
- Liaised with suppliers to resolve delivery discrepancies, securing prompt corrective actions and maintaining supply chain integrity.
- Negotiated contracts with suppliers to obtain best prices and terms, contributing to cost savings for the company.
- Reviewed and processed invoices from suppliers, ensuring accuracy and compliance with contractual agreements.
Customer Service Assistant
San Francisco Water District (Government Owned)
San Francisco, Agusan del Sur, Philippines
03.2021 - 08.2023
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Built rapport with customers through courteous and professional communications.
Store Manager
McDonald's
San Francisco, Agusan del Sur, Philippines
06.2018 - 08.2020
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Enforced team compliance with health and safety requirements to maintain standards.
Education
Master of Arts - Public Administration
North Easthern Mindanao State University
Tandag City, Surigao del Sur 07.2025 - Current
Bachelor of Science in Business Administration - Marketing Management Major
Saint Francis Xavier College
San Francisco, Agusan del Sur 10.2015 - 04.2018
Skills
- Communication skills
- Positive attitude
- Problem resolution
- Customer assistance
- Multi-tasking
- Customer relations
Timeline
Master of Arts - Public Administration
North Easthern Mindanao State University
07.2025 - Current
Cashier
San Francisco Water District (Government Owned)
12.2024 - Current
Procurement Assistant
San Francisco Water District (Government Owned))
08.2023 - 12.2024
Customer Service Assistant
San Francisco Water District (Government Owned)
03.2021 - 08.2023
Store Manager
McDonald's
06.2018 - 08.2020
Bachelor of Science in Business Administration - Marketing Management Major
Saint Francis Xavier College
10.2015 - 04.2018