Emem Samuel
Summary
Experienced professional with a diverse background in customer service, admin support, banking, and fintech operations. Skilled in managing client communications, resolving queries, and coordinating internal processes. Proficient in handling customer applications, maintaining accurate records, and using CRM and Microsoft Office tools to deliver prompt and high-quality service. Reliable, organized, and committed to providing exceptional experiences in remote and in-office environments.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Business Development Manager
EAZZYTRANZACT
09.2024 - 01.2025
- Successfully integrated CRM processes by entering detailed personal information, sales targets, and goals, ensuring a well-organized and functional lead management system.
- Streamlined lead management by efficiently organizing and familiarizing with the CRM system, enabling faster lead tracking and follow-ups.
- Completed all training modules with a thorough understanding of the company's product offerings and sales process, laying a solid foundation for business development efforts.
- Achieved pipeline growth by building an initial pipeline of 50 leads within the first month, ensuring a strong start to the outreach process.
- Identified and researched 100 high-potential leads in the target market, significantly expanding the lead database and enhancing outreach effectiveness.
- Initiated outreach campaigns across email, LinkedIn, and cold calls, leveraging HubSpot for tracking and achieving consistent touchpoints with prospects.
- Exceeded meeting scheduling goals by securing 15+ meetings with qualified prospects, demonstrating strong outreach and prospecting capabilities.
- Maintained CRM accuracy by ensuring all lead data was up to date, optimizing the CRM for future business development activities and performance tracking.
- Built a strong pipeline with 50+ qualified leads and conducted over 10 meetings with potential clients, aligning with monthly targets and contributing to long-term business development.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Global Head Of Operations
EAZZYTRANZACT
06.2023 - 01.2025
- Spearheading the strategic direction of EAZZYTRANZACT's global operations, steering the ship toward organizational triumph and overarching success.
- Designing and executing operational processes that are not just efficient but elevate productivity, contributing to the overall prosperity of the company.
- Fostering collaboration across diverse teams, breaking down silos, and creating a harmonious operational ecosystem that fuels collective success.
- Vigilantly overseeing compliance matters, ensuring that our operations adhere to legal requirements and industry standards.
- Harnessing the power of technology to amplify our operational capabilities, streamline workflows, and infuse innovation into our service delivery.
- Establishing and monitoring key performance indicators (KPIs) to gauge operational prowess, steering continuous improvements where needed.
- Pledging an unwavering commitment to customer satisfaction by ensuring our operations deliver seamless and reliable services.
- Prudently allocating resources-be it personnel, budget, or technology-to fortify our operational backbone and meet our strategic objectives.
- Playing a pivotal role in our global expansion, orchestrating the establishment and management of operations in diverse regions.
- Cultivating strong relationships with vendors and external partners, negotiating contracts, and ensuring the delivery of quality services.
- Proactively developing and implementing crisis management plans to address unforeseen challenges and disruptions in our operations.
- Providing regular reports and insightful analysis on operational performance to the executive team and stakeholders.
- Building and leading a high-performing global operations team, fostering a culture of collaboration, innovation, and unwavering accountability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Growth Manager
LEATHERBACK LTD
12.2022 - 06.2023
- Stay abreast of the latest developments in the local industry, dynamically adjusting strategies to ensure the company remains at the forefront of market trends.
- Proficient in gathering and monitoring feedback from communities, employing a solutions-oriented approach to address their needs effectively.
- Identify and capitalize on sales optimization opportunities by comprehensively understanding local habits and demands, contributing to revenue growth.
- Proactively collect market insights and provide user feedback, playing a pivotal role in enhancing products and services based on real-time market demands.
- Collaborate seamlessly with cross-functional teams, ensuring prompt resolution of customer issues and fostering a cohesive working environment.
- Generate fresh business ideas and propose strategic initiatives aligned with the company's roadmap, driving innovation and contributing to long-term success.
- Take ownership of team KPIs, driving overall team performance and ensuring the fulfillment of key objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Team Lead, Fx
Nairagram FX
10.2019 - 12.2022
- Managed a team of 5 Business Development Executives driving and exceeding business targets of $40,000,000.00 in transactions Month on Month.
- Lead business growth in West African markets, participate in generating growth strategy and carry out execution.
- Maintain strong relationships with banks and payment partners as well as oversee regulatory and licensing issues.
- Build relationship with companies, individuals, communities and other potential partners.
- Be sharp and sensitive to local industry developments, monitor feedback from communities and conduct corresponding solutions.
- Propose sales optimization suggestions according to local habits and demands.
- Collect first-hand market insights, regularly provide user feedback, and coordinate with other teams to solve customer issues.
- Explore new business ideas and strategic initiatives aligned to the road map of the company.
- Oversee and drive set overall team KPIs.
- Connect with the local community and monitor industry/competitor trends in order to optimize product, marketing, and operations strategies.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Graduate Intern
ACCESS BANK PLC
08.2017 - 08.2019
- Enhance customer satisfaction, identify opportunities for additional financial products or services, and ensure the overall well-being of the client-bank relationship.
- Conduct in-depth analysis of the competitive landscape to position the bank as the preferred financial and lifestyle solution for individuals and MSMEs.
- Leverage data to contribute to the establishment of strategic partnerships, identifying, attracting, and qualifying emerging business opportunities in financial and lifestyle markets.
- Collaborate with various financial and lifestyle brands to develop new products and create a tailored product mix to meet the diverse needs of the bank.
Education
Masters in Business Administration - E-commerce
Nexford University
03.2023
Senior Managers Program (SMP 91) - undefined
Lagos Business School
Chartered Institute Of Bankers Nigeria - undefined
CIBN/Lagos Business School
01.2024
Negotiation Mastery - undefined
Harvard Business School Online
Cambridge, MA01.2022
BSC. - Sociology
University of Uyo
02.2015
Skills
- Proficiency in Microsoft tools
- Data Analysis
- CRM Management
- Sales strategy
- Regulatory Knowledge
- Project Management
- Market Research and analysis
- Leadership skills
- Key account management
- Pricing strategy
- Partnership management
- Business intelligence and analysis
- Negotiations
Certification
- Negotiation Mastery, 01/01/22, Harvard Business School Online, Cambridge, MA
- Chartered Institute Of Bankers Nigeria, 01/01/24, CIBN/Lagos Business School
- Senior Managers Program (SMP 91), Lagos Business School
Accomplishments
- Increased yearly revenue by 10,726% in 2 years.
- Brought in 50 new customers in 1 year , with a total value of $100,000,000.
- Won employee of the year award two years in a row.
- Directed a team of 6 staffs ringing in $40,000,000 monthly.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Development Manager
EAZZYTRANZACT
09.2024 - 01.2025
Global Head Of Operations
EAZZYTRANZACT
06.2023 - 01.2025
Growth Manager
LEATHERBACK LTD
12.2022 - 06.2023
Team Lead, Fx
Nairagram FX
10.2019 - 12.2022
Graduate Intern
ACCESS BANK PLC
08.2017 - 08.2019
Senior Managers Program (SMP 91) - undefined
Lagos Business School
Chartered Institute Of Bankers Nigeria - undefined
CIBN/Lagos Business School
Negotiation Mastery - undefined
Harvard Business School Online
BSC. - Sociology
University of Uyo
Masters in Business Administration - E-commerce
Nexford University
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