Emelia towers
Saltburn-by-the-Sea,Redcar and Cleveland
Summary
Experienced hospitality professional with a strong background in customer service and food safety. Demonstrates expertise in handling difficult customers, silver service, and meal recommendations, ensuring satisfaction through clear communication and understanding of special dietary requirements. Skilled in stock inventory control, cash handling, payment processing, with a patient and calm nature that enhances the dining experience. Committed to maintaining health and safety standards while excelling in upselling techniques and menu memorisation. Career goals include advancing within the hospitality industry by expanding skills in serving techniques to deliver exceptional service.
Overview
5
5
years of post-secondary education
Work history
waiter/waitress
quayside
Whitby, North Yorkshire
02.2025 - 05.2025
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Relayed feedback from customers to management for continuous improvement.
- Assisted in food preparation, resulting in timely service delivery.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
GCSE music - Secondary school
Whitby school
Whitby, North Yorkshire 09.2020 - 05.2025
Skills
- Handling difficult customers
- Silver service experience
- Meal recommendation
- Serving techniques
- Special dietary requirements understanding
- Patient and calm nature
- Stock inventory control
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Menu memorisation
- Upselling
- Hot beverage making
- Clear communication
- Food safety understanding
- Cleaning procedures
- Health and safety standards
Affiliations
- I play rugby
- I like horse riding and own my own horse
Date of Birth
2nd of June 2009
Timeline
waiter/waitress
quayside
02.2025 - 05.2025
GCSE music - Secondary school
Whitby school
09.2020 - 05.2025
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