Emelia Stevenson

• Personally managed 170+ PCNs, driving awareness and engagement for Novartis’ cardiovascular portfolio.
• Conduct an average of 60 outbound calls daily, with a target of engaging 3 healthcare professionals per day including GPs, practice nurses, and other key decision-makers. Generating 1 appointment per day for the field team.
• Build and maintain strong professional relationships to maximise product adoption and improve patient outcomes.
• Successfully opened and developed under reached primary care accounts, driving new prescribing opportunities.
• Deliver tailored, compliant product information and value propositions in line with Novartis’ strategic objectives.
• Maintain accurate records of customer interactions and account activity within CRM systems to support business planning and performance tracking.
• Consistently achieve call and engagement targets in a fast-paced, KPI-driven environment. (Contact rate x3 HCPS a day,60 dials a day, 1 referral a day)

Travelled Australia and Asia whilst working various contract roles in line with working holiday visa.

• Boosted customer engagement with effective management of all social media platforms.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Assisted in month-end financial closing activities related to invoicing.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

• Responded promptly to all client queries and concerns.
• Adhered strictly to ethical standards whilst selling insurance products.
• Assisted customers in selecting optimal travel insurance options, safeguarding them from potential holiday mishaps.
• Managed high pressure situations calmly during peak travel seasons.

• Built and managed effective internal and external relationships with all involved parties.
• Provided claims advice to clients, managing expectations and explaining claims processing timelines.
• Managed large client portfolio, prioritising claims in line with complexity and demand.
• Minimised financial losses for insurers with timely identification of false claims.

• Interviewed, assessed and matched prospective applicants with vacancies.
• Coached candidates through interview process.
• Attracted candidates using social media networking.
• Monitored numerous job applications consecutively, qualifying and shortlisting candidates.
• Worked towards exceeding targets agreed on regarding number of candidates placed each month.

• Customised strategies for different vacancies, like creating engaging job adverts and social media techniques.
• Specialised in Pharmaceutical recruitment
• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Established positive relationships with prospective candidates through networking and regular communications.
• Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
• Expertly negotiated salary requirements and finalised arrangements between client and candidate.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Met with managers to discuss vacancies, applicant qualifications and characteristics of candidates.

• Liaised with vendors and buyer to achieve the best outcome for both.
• Arranged and attended viewing appointments, facilitating future purchase offers. Managing my own diary and my teams.
• Liaised with potential buyers to qualify purchase potential, property requirements and needs to determine and showcase suitable property offerings.
• Effectively managed the sales lifecycle from offer to completion.

• Sought opportunities to up-sell and add-on additional merchandise. Including Mortgage appointments, Insurance policies and various different bank accounts/ISA's
• Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
• Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.

• Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
• Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
• Organising maintenance works at properties as requested by tenants.
• Understanding the legal rights or both landlord and Tenants.