Summary
Overview
Work History
Education
Skills
Custom Section
Awards
References
Timeline
Generic

Emelia Fairfield

Harleston,Norfolk

Summary

Customer-focused Psychology graduate with experience in hospitality and front-of-house roles. Skilled in managing customer requests, resolving issues, and fostering a welcoming environment. Committed to delivering high-quality guest experiences and enhancing team performance. Eager to expand knowledge in event planning and contribute to a dynamic hospitality team.

Overview

4
4
years of professional experience

Work History

YOUTH LEADER (VOLUNTARY)

Exchange2
10.2025 - Current
  • Coordinated group activities, ensuring a structured and safe environment for participants
  • Engaged with individuals from diverse backgrounds to foster inclusion and understanding
  • Exhibited responsibility, patience, and professionalism while mentoring youth

SOCIAL MEDIA ASSISTANT / FRONT OF HOUSE STAFF

Tripolitania Restaurant
Harleston, Norfolk
10.2025 - 03.2026

A part-time position just after university, where I was promoted from front-of-house member to social media/ events assistant. Duties included:

  • Collaborated with kitchen and service staff to enhance overall service quality.
  • Provided excellent customer service through specific menu knowledge and wine service.
  • Created engaging social media content to promote restaurant and attract customers.
  • Coordinated organisation and preparation of events, ensuring memorable experiences for guests.

HOSPITALITY HOSTESS

JD Young Hotel
Harleston, Norfolk
12.2023 - 11.2024
  • Maintained a professional and welcoming front-of-house presence.
  • Demonstrated strong multitasking skills during peak service times.
  • Built positive relationships with both guests and team members.
  • Also assisted with social media content creation within the office.

Bar staff

Isaac’s Briarbank Brewery
Ipswich, Suffolk
12.2021 - 06.2022

A part-time café position in which I was moved onto bar staff when I turned 18 during sixth form, before moving to university. Duties included:

  • Served 200+ customers during peak events, ensuring efficient service and customer satisfaction.
  • Serving multiple guests at once, communicating between multiple bar areas using interactive headsets.
  • Maintained clean, organised bar area, ensuring compliance with health and safety regulations.

Education

Bachelor of Science (BSc) - Psychology

University of East Anglia
Norwich
01-2025

A-Levels - English Literature (B), Psychology (B), Drama (B)

Copleston High School
Ipswich
01-2022

Skills

  • Customer service excellence
  • Clear communication
  • Efficiency
  • Teamwork and collaboration
  • Organisation and multitasking
  • Attention to detail
  • Social media support

Custom Section

Own transport

Awards

  • First Aid
  • DBS
  • Safe Guarding Training

References

Available upon request

Timeline

YOUTH LEADER (VOLUNTARY)

Exchange2
10.2025 - Current

SOCIAL MEDIA ASSISTANT / FRONT OF HOUSE STAFF

Tripolitania Restaurant
10.2025 - 03.2026

HOSPITALITY HOSTESS

JD Young Hotel
12.2023 - 11.2024

Bar staff

Isaac’s Briarbank Brewery
12.2021 - 06.2022

Bachelor of Science (BSc) - Psychology

University of East Anglia

A-Levels - English Literature (B), Psychology (B), Drama (B)

Copleston High School
Emelia Fairfield