Emeka Henry Okolie
Romford,ess
Summary
Highly adaptable and results-oriented professional with a strong background in customer service and concierge services. Demonstrates resilience to physical work, flexibility in working hours, and perseverance under pressure. Proven ability to manage stock, handle cash accurately, and resolve customer queries efficiently. Skilled in Microsoft Excel, telephone etiquette, and maintaining calm under pressure. Committed to delivering exceptional service with attention to detail and an efficient work ethic. Career goal: To leverage extensive skills in a dynamic environment that values adaptability and teamwork.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer experience
MTR Elizabeth Line
Romford, Havering
03.2025 - Current
- Enhanced customer experience by providing knowledgeable advice on the rail network
- Enhanced customer experience with friendly conversation.
- Conducted regular security checks to guarantee excellent customer safety
- Engaging with passengers and enhancing their traveling experience.
- Promoting a culture of safety and security by being a reassuring presence.
- Assisting customers with enquiries and delivering excellent customer services during periods of disruption.
- Helping to manage crowds and assisting with onward journeys.
Warehouse worker
Royal Mail (Temp)
Greenford, Ealing
11.2024 - Current
- Kept warehouse clean, ensuring safe working environment.
- Ensured safety standards with regular equipment maintenance checks.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Performed manual lifting tasks responsibly, minimizing risk of injury on job site.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Conducted forklift operations for safe and timely transport of goods.
Store assistant
Aldi
Collier Row, Havering
04.2023 - 10.2024
- Improved product availability by effectively restocking shelves.
- Enhanced customer service by responding promptly to queries.
- Carried out price checks accurately for correct billing at till point.
- Assisted customers, resulting in positive shopping experience.
- Coordinated with team members for smooth store operation.
- Packed purchased goods carefully, preventing potential damage.
- Processed transactions swiftly to reduce customer waiting time.
Warehouse picker
Ocado Group
South Ockendon, Thurrock
08.2022 - 04.2024
- Collaborated with team members to ensure swift completion of daily tasks, promoting workflow continuity.
- Utilized RF scanners to expedite order processing, improving overall productivity levels.
- Sorted incoming deliveries, ascertaining correct placement within storage area.
- Loaded delivery vehicles carefully, ensuring secure transit of goods to customers.
- Achieved fast order processing with diligent attention to detail in picking procedures.
Warehouse worker
Tesco Distribution Centre
Purfleet, Thurrock
05.2023 - 08.2023
- Packed orders accurately to prevent damages during transit.
- Performed manual lifting tasks responsibly, minimizing risk of injury on job site.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Kept warehouse clean, ensuring safe working environment.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Warehouse sorter
Amazon Logistics
Grays, Thurrock
06.2022 - 04.2023
- Followed company procedures for handling fragile items, minimising breakages during transit.
- Enhanced warehouse efficiency by organising and categorising inventory.
- Streamlined sorting process to reduce misplacement of items.
- Cooperated with supervisors to understand sorting priorities better, improving overall service quality.
- Checked received materials for damage or discrepancies, maintaining quality assurance standards.
- Adhered strictly to health and safety codes; maintained accident-free record throughout tenure.
Night receptionist
Protea hotel
Lagos, Ikeja
03.2020 - 02.2022
- Kept accurate records of room availability in line with hotel's booking system.
- Conducted regular security checks throughout night for secure environment.
- Served refreshments at bar during late hours, enhancing guest experience.
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Responded promptly to emergency situations, guaranteeing safety of all guests.
- Maintained clean, welcoming reception area for positive first impressions.
Hospitality assistant
The oragon hotel
Ikeja, Lagos
01.2019 - 02.2020
- Prepared rooms for guests' check-in, ensuring welcoming environment.
- Resolved complaints swiftly, preventing potential negative reviews.
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Ensured guest satisfaction by promptly addressing all queries and concerns.
- Provided room service for improved guest comfort.
- Handled cash transactions at front desk with precision.
- Kept lobby and reception area clean to create positive first impressions.
Psychiatric assistant
Psychiatric Hospital
Lagos, Yaba
11.2017 - 12.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends public holidays.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Assisting client with daily activities e.g Feeding, toilet needs, personal hygiene, bed making.
- Prompting medication, reporting incidents/accidents, safeguarding vulnerable adults.
- Promoting clients independence, dignity and privacy.
- Transfer of client with mobility aids e.g wheelchair, hoist etc.
Restaurant supervisor
OFC foods
Lagos, Surulere
04.2014 - 12.2017
- Promoted positive dining experience with exceptional customer service skills.
- Managed inventory to avoid shortages and reduce waste.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Trained new staff members, leading to improved service standards.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to business operations.
- Established effective communication channels between front and back of house teams for smoother operation.
- Fostered team cohesion through regular communication and feedback sessions.
- Managed over 50 customer calls per day thereby Increasing sales by 10%.
Education
Diploma of Higher Education - Accountancy
Federal Polytechnic, IDAH.
02.2007 - 09.2009
ATS 2 - Accounting
ACCOUNTING TECHNICIAN SCHEME (ATS)
04.2010 - 08.2012
PMVA - Healthcare
GSA TUTOR
03.2023 - 03.2023
MS Excel - MS Excel
Alison
08.2024 - 11.2024
GESE - English
Trinity College
12.2023 - 12.2023
Skills
- Resilience to physical work
- Flexible working hours
- Perseverance under pressure
- Team player
- Adaptability in fast-paced environments
- Customer Service
- Microsoft Excel
- Calm under pressure
- Attention to Detail
- Telephone etiquette
- Concierge services
- COSHH
- Cash handling accuracy
- Efficient work ethic
- Customer query resolution
- Flexible
- Stock management
- Results oriented
Custom
Personal Information
Certification
HEALTH AND SAFETY AWARENESS (HSA)
Timeline
Customer experience
MTR Elizabeth Line
03.2025 - Current
Warehouse worker
Royal Mail (Temp)
11.2024 - Current
MS Excel - MS Excel
Alison
08.2024 - 11.2024
GESE - English
Trinity College
12.2023 - 12.2023
Warehouse worker
Tesco Distribution Centre
05.2023 - 08.2023
Store assistant
Aldi
04.2023 - 10.2024
PMVA - Healthcare
GSA TUTOR
03.2023 - 03.2023
Warehouse picker
Ocado Group
08.2022 - 04.2024
Warehouse sorter
Amazon Logistics
06.2022 - 04.2023
Night receptionist
Protea hotel
03.2020 - 02.2022
Hospitality assistant
The oragon hotel
01.2019 - 02.2020
Psychiatric assistant
Psychiatric Hospital
11.2017 - 12.2018
Restaurant supervisor
OFC foods
04.2014 - 12.2017
ATS 2 - Accounting
ACCOUNTING TECHNICIAN SCHEME (ATS)
04.2010 - 08.2012
Diploma of Higher Education - Accountancy
Federal Polytechnic, IDAH.
02.2007 - 09.2009
Similar Profiles
GIHAN THENNAKOONLAGEGIHAN THENNAKOONLAGE
Customer Experience Assistant at MTR ELIZABETH LINECustomer Experience Assistant at MTR ELIZABETH LINE
Habeeb AdetonaHabeeb Adetona
Assistant Project Manager at MTR Elizabeth LineAssistant Project Manager at MTR Elizabeth Line
CHIU HOI YEUNGCHIU HOI YEUNG
Railway Vehicle Maintenance Contractor at MTR Corporation LimitedRailway Vehicle Maintenance Contractor at MTR Corporation Limited
Emmanuel OppongEmmanuel Oppong
Volunteer support worker at St George's Health and wellbeing HubVolunteer support worker at St George's Health and wellbeing Hub
SANTHOSH KUMAR SHENISHETTISANTHOSH KUMAR SHENISHETTI
Manager of operations at Hainault Peri PeriManager of operations at Hainault Peri Peri