Data Analytics, Project Management
Emeka Ike
IT ENGINEER
Hartlepool,
Summary
Technology- inclined professional and dedicated IT Engineer with several years of work experience focused on maintaining, managing and completing work to consistently exceed targets. I am a detail-oriented team player with strong organizational skills having strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Also dedicated to business success as I am also looking at pursuing
other exciting careers in IT to improve and build a well-reputable career to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
ICT Technician
Outwood Academy, Acklam
Middlesbrough
01.2023 - Current
- Managed workload through the allocation of calls and tickets via the helpdesk.
- Providing first line ICT support to staff and students.
- Responsible for maintaining, managing, and upgrading of hardware, laptops, servers, switches, PCs, printers, video's, conference facilities
- Assist with the evaluation of new and existing software.
- Responsible for supporting: Windows, G-Suite, Windows Server, Active Directory Management, Backup Products, Anti-Virus Products, DNS, Ethernet, wireless routers and Firewall Configuration
- Managed IT procurement.
- Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation
- Responsible for maintaining accurate records for future reference and monitoring service level agreements
- Managed the multiple remote servers
- Managed services like Meraki, RM, Active Directory....
- Secured network systems by establishing and enforcing access control policies within the academy.
- Installation and Configuration of internal application used by staff and students in the academy.
- Backup and recovery.
- System/Server Administrator.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Set up and maintained user accounts and client access/remote access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Senior IT Support Engineer
Fast Credit Limited
Lagos
09.2019 - 10.2022
- Responsible for the Closing and Opening of banking Application activities for all branches
- Performed acceptance testing to deliver integration and interoperability of network technologies.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Guided and assisted users with technical issues, improving network performance and usability.
- Maintained documentation on configurations and maintenance in form of reports, component labeling and technical diagrams.
- Configured and implemented Sophos firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Supported various operating systems and server technologies.
- Secured network systems by establishing and enforcing access control policies.
- Back up and Recovery
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Managed Sophos antivirus server to ensure security and integrity
- of network data were held to the highest standard.
- Managed the IT Service Help Desk General IT Support System
- Configuration, Installation, And Troubleshooting.
- Managed supplies, inventories And Equipment
- Managed And supported the internal application i.e internal onboarding application, mobile application, Core Banking Application(Temenos)
- Configured VPN And Remote access
- Worked on Windows ServersData Report/Analysis using Power BI and SQL.
- Managed Projects successfully.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
IT/Sales Manager
ELVIS INTERNATIONAL AGENCY LTD
Lagos
12.2017 - 11.2018
- Became well versed with the ICT department of the company
- System Integration to jive with the company process.
- Maintained documentation on configurations and maintenance in form of reports, component labeling and technical diagrams.
- Scheduled and executed system-wide software installations and upgrades.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following the user manual.
- Reported major IT issues or defective products for further escalation.
- Established and cultivated solid business relationships with new or existing customers.
- Implemented systems and procedures to increase sales.
IT Technician
Cygopet Global LTD
Lagos
06.2014 - 09.2016
- System Diagnosis and Repairs
- Supported in building a network system for the company
- Designed a Network system
- Maintenance and Inventory Management
- Scheduled and executed system-wide software installations and upgrades.
- Checked PCs and laptops to troubleshoot, trace and resolve customer issues.
- Removed viruses and unwanted software from desktop operating systems using logical and systematic processes.
- Researched and tested new hardware and software to keep current with technological developments.
- Supported non-technical users by quickly investigating and resolving hardware and software issues.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Reported major IT issues or defective products for further escalation.
Education
Bachelor of Science - Computer And Information Sciences
Ajayi Crowther University
Nigeria 09.2014 - 09.2018
Skills
Project Management
Peripheral repair
Network component installations
Technical Support
System Administrator
Desktop and laptop installations
Inventory management
Hardware and software installation
Technical Analysis
Interests
Timeline
ICT Technician
Outwood Academy, Acklam
01.2023 - Current
Senior IT Support Engineer
Fast Credit Limited
09.2019 - 10.2022
IT/Sales Manager
ELVIS INTERNATIONAL AGENCY LTD
12.2017 - 11.2018
Bachelor of Science - Computer And Information Sciences
Ajayi Crowther University
09.2014 - 09.2018
IT Technician
Cygopet Global LTD
06.2014 - 09.2016