Emanuela Rotondo
Office Manager
London,ENG
Summary
Experienced Office Manager with a proven track record in streamlining operations and delivering exceptional customer service at Maison Estelle LTD. Skilled in scheduling, multitasking, and client management, I excel at ensuring smooth and efficient processes for training bookings and event coordination.
With a degree in Sport and Exercise Nutrition and hands-on experience as a personal trainer, I’m passionate about the science of sport and understand the needs of clients seeking personalized training. I am highly organized, detail-oriented, and dedicated to providing seamless support for both clients and trainers, ensuring optimal scheduling and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Office Manager
Maison Estelle LTD
London, England
05.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Head Receptionist
Franco's London
London, England
03.2020 - 05.2022
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Ensured accurate record-keeping by diligently updating client information within the database system.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
Event Coordinator
Boisdale of Belgravia Restaurant
London
02.2018 - 03.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Education
Bachelor of Science - Sport And Exercise Nutrition
St. Mary University of Twickenham
Twickenham, United Kingdom 04.2001 -
Skills
Customer Service
Administrative Support
Office Management
Data Entry
Organizational Skills
Office Administration
Excellent multi-tasking ability
Human Resources
Event Coordination
Certification
Amazon FBA
Timeline
Office Manager
Maison Estelle LTD
05.2022 - Current
Head Receptionist
Franco's London
03.2020 - 05.2022
Event Coordinator
Boisdale of Belgravia Restaurant
02.2018 - 03.2020
Bachelor of Science - Sport And Exercise Nutrition
St. Mary University of Twickenham
04.2001 -
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