Emanuela Rotondo
events coordinator
London,United Kingdom
Summary
Determined, affirmative and ambitious professional, with a demostrated experience in the hospitality industry.
As an individual, my main goal is to be able to continue to grow and develop myself in the Commercial field - Having extensive experience working with the hospitality industry, I have been able to develop effective events, sales and managment strategies, coordination and managing of a team as well as business and leisure events from planning to the operations.
Overview
5
5
years of professional experience
Work history
Hostess
Maison Estelle and Estelle Manor
London
05.2022 - Current
Head Receptionist
Franco's London
London
06.2021 - 05.2022
- Created, developed and motivated a team of 4 receptionists to consistently meet and exceed department goals.
- Optimised customer experience by ensuring meticulous reception appearance and constant staff presence.
- Enabled efficient operations by constantly monitoring front office supplies and promptly ordering low-stock items.
- Managed invoicing and payments for contractors, vendors and suppliers.
- Resolved IT and technical issues during conferences and special events.
- Briefed team on product changes and strategies to boost sales.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Coordinated large party bookings, including deposit processing and special order requests.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
Events and marketing executive
Boisdale of Belgravia
London
08.2019 - 06.2021
- Assisted in posting event information and announcements on social media to obtain more attendees and followers.
- Oversaw cost and expenditures to manage event budget.
- Facilitated with vendors to establish delivery of services for scheduled events.
- Registered and updated guest list and information to maintain accurate event management platform.
- Communicated with caterers to select food and beverage choices for events.
- Prepared value propositions and packages to acquire attendees and partner participation.
- Collaborated with internal clients to produce project briefing documents for marketing events.
- Managed team to implement priority tasks and deadlines.
- Planned and implemented logistics to develop timeline and requirements of events.
- Coordinated with speakers to submit presentations and documents for events.
- Created flyers, banners and brochures for promotions of marketing events.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
Corporate receptionist
Mortimer House
London
11.2018 - 08.2019
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using Booker software to schedule, cancel and re-arrange all appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Certificated and affiliation Level 3 Personal Trainer Level 3 Sports and Exercise Nutrition Certified - Sport and Exercise Nutrition
St Mary's University Twickenham
Skills
- Office Administration
- Software Tools
- Microsoft Word
- Microsoft Excell
- PowerPoint
- Outlook
- Report writing skills
- Customer service
- Presentations and proposals
- Communication
- Event registration software
- Staff briefing and role allocation
- Billing accuracy
- Zoom meetings and webinars
- File management
- Customer relations
- Conferences and special events
- Reception team rotas
- Invoicing
- Telephone etiquette
Languages
English
Fluent
Italian
Native
Spanish
Native
Portuguese
Advanced
Timeline
Hostess
Maison Estelle and Estelle Manor
05.2022 - Current
Head Receptionist
Franco's London
06.2021 - 05.2022
Events and marketing executive
Boisdale of Belgravia
08.2019 - 06.2021
Corporate receptionist
Mortimer House
11.2018 - 08.2019
Certificated and affiliation Level 3 Personal Trainer Level 3 Sports and Exercise Nutrition Certified - Sport and Exercise Nutrition
St Mary's University Twickenham
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