Emanuela Durmishllari
Newcastle upon Tyne,GAT
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data or Tech position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Assistant Manager
Harry’s Catering LTD
Newcastle
05.2021 - Current
- Responsible for ensuring the delivery of a first class service to all customers with an emphasis on revenue maximisation
- Executed daily tasks, such as meeting attending, preparing, and supervising within the food & drink department
- Responsible for daily tasks such as absences, handling customer enquiries, and supervising staff of kitchen, and bar departments
- Organised the menu according to food and drink allergies, food and safety regulations and procedures, updating menu
- Communicated with external partners to organise the stock and supplies of the company and kept the databases updated
- Decreased the spoilage and loss by 20% through upgrading the stock database
- Contributing fully to team working, responding positively to colleagues and managing all reasonable work instructions promptly
- Monthly analyse of company’s cost and income data to ensure efficient and profitable operation.
Supervisor
05.2019 - 11.2020
- Establishing the bar hiring and training to deliver quality services to the costumers
- Executed admin tasks, such as audit, stock take, allergies update, and health and safety policies within the hospitality department
- Hired staff when needed, organised training, and organised the staff uniforms
- Made orders and deliveries weekly to make sure using enough supplies for food and drinks
- Oversee the bar and manage other bartenders to ensure a high level of service and masterful drink preparation
- Maintained and monitored the stock level and supplies, in order to keep up with the demand for special occasions.
General Manager
06.2017 - 09.2018
- Managed operations of a normal company towards profitability and high volume orders
- Directly managed, trained and ensured professional development of employees based on attitude and aptitude
- Consistently controlled profits and losses by following company guidelines for labour and inventory management
- Creating a new ‘cake-free’ offer which increased the company’s costumers by 60%
- Awarded the manager of the year for increasing the profitability of the company while ensuring the health and safety of the staff
- Ensuring the safe operation of the devices through arranging regular maintenance services.
Accountant
ACS SINGLE MEMBER S.A, Couriers and Express Delivery
05.2014 - 09.2017
- Responsible for performing a full range of accounting activities, in particular financial budgeting, accounting and analysis reporting
- Writing up accurate and timely financial reports and classifying them for the future analysis
- Responsible for budget preparation, revenue management, monthly reports, and daily bank deposits
- Provided superior customer service, assisted with routing drivers and communicated with vendors regarding scheduling
- Calculating the company’s revenue by daily analyse of the incomes and costs
- Answering queries from clients and dealing with other partners to ensure the quality of services
- Sea to see, Hospitality industry
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Education
MSc - Data Science, Management
University of Sunderland, Technological Educational Institute of Ionian Islands
01.2018 - 01.2020
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01.2008 - 01.2014
Skills
Strategic planning
Accomplishments
- Created a successful ‘Friday-Fizz’ offer which brought new costumers to the company, increasing the about 20% of costumers
- In 2020 won the “Supervisor of the Year” due to outstanding performance
- Decreasing the supply cost of the company by 30% through negotiating the invoice prices with wholesale companies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Team management Mentoring Leadership skills Economic analysis
Timeline
Assistant Manager
Harry’s Catering LTD
05.2021 - Current
Supervisor
05.2019 - 11.2020
MSc - Data Science, Management
University of Sunderland, Technological Educational Institute of Ionian Islands
01.2018 - 01.2020
General Manager
06.2017 - 09.2018
Accountant
ACS SINGLE MEMBER S.A, Couriers and Express Delivery
05.2014 - 09.2017
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01.2008 - 01.2014
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