Emanuel Henriques

• Drove revenue growth with innovative sales strategies.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Identified opportunities to drive business growth, diversification and expansion.
• Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Fostered client relationships, leading to increased brand loyalty.
• Influenced key decision-making and established trust with stakeholders.
• Identified market trends, resulting in enhanced product offerings.
• Negotiated contracts with vendors to secure best possible terms.
• Delivered excellent customer service by addressing queries promptly and effectively.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.

• Stakeholder Engagement: Built and strengthened trusted relationships with high-ranking military officials and government procurement officers globally, enhancing collaboration and support.
• Pipeline Management: Identified and pursued business opportunities within international government, defence, and law enforcement agencies, contributing to strategic growth.
• Tender Management: Oversee and lead complex procurement, RFI (Request for Information), and Request for Proposal (RFP) processes.
• Contract Negotiation: Negotiated commercial terms and master service agreements with procurement boards and commanding officers, ensuring alignment with organisational objectives.
• Technical Advisory: Serve as the subject matter expert (SME), explaining internal ballistics, pyrotechnic compositions, and operational benefits to highly technical military/police stakeholders.
• Product Demonstrations: Conduct live-fire and field demonstrations of specialist ammunition and pyrotechnic effects to prospective end-users and instructors.
• Training Delivery: Develop and deliver specialised training programmes to end-users to ensure safe handling, tactical application, and maximum product efficacy.
• Trade Shows & Exhibitions: Manage company presence, booth operations, and product showcases at major international defence and security exhibitions (e.g., DSEI, Eurosatory).

• Receiving daily work pack, visiting properties' addresses provided and gathering utilities information.
• Managed relationships with contracted business customers to ensure satisfaction.
• Coordinated pre-access arrangements for site recordings, ensuring timely preparation to certain sites to undertake site recordings.
• Handled entry keys and access codes to sensitive areas.
• Inspected equipment for faults or damage and addressed any findings promptly and safely.
• Addressed customer complaints and inquiries.
• Managed day-to-day utilities operations, ensuring smooth functioning of services.
• Acted as a liaison between company and regulatory authorities on matters pertaining to utilities compliance; ensured adherence to all relevant regulations and standards.
• Managed day-to-day utilities operations, ensuring smooth functioning of services.

• Mortgage & Protection Advice: Research the market to recommend appropriate regulated mortgage contracts.
• Advise on and sell related protection and insurance products (e.g., life insurance, critical illness, buildings & contents)
• Affordability & Compliance: Conduct thorough financial checks to ensure clients can comfortably afford borrowing, keeping compliant with FCA regulations and responsible lending guidelines.
• Application Management: Guide applications from initial fact-find through to completion. Liaise effectively with lenders, valuers, and solicitors to keep the process moving.
• Client Consultation: Interview clients face-to-face or over the phone, to understand their income, outgoings, credit history, and future property goals.
• Relationship Building: Build and maintain strong relationships with customers, maximizing retention and referral opportunities.
• Target Achievement: Work proactively to meet individual and team sales targets.

Estate Agent Responsibilities

• Viewings: Scheduled and conducted property viewings, showcasing key features and addressing buyer inquiries to facilitate informed decisions.
• Negotiation: Liaise between buyers and sellers to negotiate offers, ensuring the agreed-upon price is acceptable.
• Chain Management: Monitor the progression of the sale from offer to completion by communicating with solicitors, surveyors, and mortgage brokers.
• Property Valuations: Assessed local market activity and property conditions to establish competitive selling or rental prices that attracted potential buyers and tenants.
• Listing & Marketing: Photograph, stage, and list properties across digital platforms to attract buyers and tenants.

Mortgage Advisor Responsibilities

• Fact-Finding & Affordability: Gather detailed information on a client's income, outgoings, and credit history to assess their borrowing capacity.
• Product Sourcing: Researched mortgage products to recommend suitable deals aligned with client's budget and long-term financial goals, enhancing client satisfaction.
• Application Processing: Guide clients through the complex mortgage application process, handling necessary paperwork, credit checks, and employment verifications.
• Compliance: Ensure all advice complies with strict regulatory standards (such as the Financial Conduct Authority in the UK).
• Insurance Referrals: Offer advice and secure related protection products, such as life insurance or building and contents coverage.

• Inputting application information and confirming Minimum age requirements, Physical & Functionality and Appearance: (No visible tattoos or body piercings while wearing the airline uniform.)
• Check for valid passport with unrestricted travel rights (e.g., UK, EEA) and the right to work in the country of operation.
• Arrange and organised an in-person Assessment Day involving group tasks, role-play scenarios, and individual interviews and language tests
• Provide a conditional job offer followed by background vetting, an aviation medical exam, and height/reach tests.
• Coordinated training sessions for new staff, ensuring comprehensive skill development.