Eman Wasim
London,Essex
Summary
Professional with expertise in customer service and cash handling, supported by strong financial analysis and accounts payable skills. Proven ability to adhere to safety protocols while providing exceptional client care and fostering team collaboration. Experienced in cash flow management, financial reporting, and risk assessment, ensuring compliance with health and safety standards. Focused on improving operational efficiency through effective time management and emergency response strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service representative
SMOKE AND PEPPER
London
09.2025 - Current
- Managed front-of-house operations by ensuring cleanliness and organisation of dining area.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Delivered prompt service by efficiently taking and processing orders from customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Balanced needs of multiple tables whilst maintaining top-quality customer service.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.]
- Handled cash transactions and processed payments accurately to maintain financial integrity.
Carer
Hartwig Care
London
07.2025 - 08.2025
- Assisted clients with daily activities such as personal hygiene and meal preparation.
- Provided companionship and emotional support to enhance clients' mental wellbeing.
- Maintained a clean and safe environment to promote health and comfort for clients.
- Communicated effectively with healthcare professionals to coordinate care plans.
- Documented client progress and changes in behaviour to ensure proper care.
- Adapted care approaches based on individual needs and preferences to improve satisfaction.
Security door supervisor
N5 Ltd
London
06.2025 - 07.2025
- Ensured safety and security of premises by monitoring access points and conducting regular patrols.
- Responded promptly to incidents and emergencies, implementing appropriate protocols to maintain order.
- Collaborated with team members to create a secure environment for staff and visitors.
- Controlled access points to prevent unauthorised entry.
Admission Officer and Visa Consultant
Times Consultant Pvt Ltd
Rawalpindi, Pakistan
10.2022 - 05.2025
- Assisted students in understanding admission processes and visa regulations.
- Evaluated applications to ensure adherence to institutional standards and eligibility criteria.
- Coordinated with educational institutions to facilitate smooth admission experiences for international students.
- Provided guidance and support to students regarding documentation required for visa applications.
Accountant
Hamdani Travels
Islamabad, Pakistan
09.2022 - 12.2024
- Managed financial records to ensure accuracy and compliance with regulatory standards.
- Prepared detailed financial reports to assist management in decision-making processes.
- Conducted monthly reconciliations of accounts to identify discrepancies and resolve issues..
- Ensured timely invoice payments with diligent follow-ups.
- Performed thorough expenditure tracking, preventing overspending.
Education
Bachelors in Accounting and Finance - Accounting and Finance
National University of Modern Languages
Islamabad, Pakistan 09.2018 - 08.2022
MS Finance and Risk - Finance
University of East London
London 05.2025 -
Skills
- Customer service excellence
- Cash handling accuracy
- Safety protocol adherence
- Client care assistance
- Team collaboration and Time management
- Food service regulation compliance
- Cash flow management
- Financial analysis
- Risk assessment
- Accounts payable expertise
- Financial reporting expertise
- Incident reporting
- Access control
- Emergency response
- Health and safety compliance
Certification
Level 2 Food Safety and Hygiene for Catering
Food Allergy and Intolerance Training
Level 3 Emergency First Aid at Work (RQF)
ACT Awareness E-Learning
ACT Action Counter Terrorism Security E-Learning
BIIAB Level 2 Award for Door Sepervisor in the Private industry
Fire Warden Training
Languages
English
Fluent
Urdu
Native
Timeline
Customer service representative
SMOKE AND PEPPER
09.2025 - Current
Carer
Hartwig Care
07.2025 - 08.2025
Security door supervisor
N5 Ltd
06.2025 - 07.2025
MS Finance and Risk - Finance
University of East London
05.2025 -
Admission Officer and Visa Consultant
Times Consultant Pvt Ltd
10.2022 - 05.2025
Accountant
Hamdani Travels
09.2022 - 12.2024
Bachelors in Accounting and Finance - Accounting and Finance
National University of Modern Languages
09.2018 - 08.2022