Accomplished expert in gender-based violence (GBV) prevention and child protection, with extensive experience in refugee status determination (RSD) and human rights advocacy. Proven ability to manage sensitive cases involving refugees, GBV survivors, and marginalized communities, while prioritizing gender equality, inclusion, and diversity. Holds a Bachelor's in Political Science and a Master's in Gender and Development. Strong background in multi-sectoral coordination, case management, and community empowerment. Demonstrates the ability to implement survivor-centered approaches and foster collaboration across sectors to ensure comprehensive support for vulnerable populations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Protection Assistant (GBV)
UNHCR, the UN Refugee Agency
12.2023 - Current
Support activities in GBV prevention and response with implementing and operational partners
Support the implementation of multi-sectorial response to GBV (including health, psychosocial support, case management, legal, and security)
Contribute to measures to prevent and respond to GBV incidents
Contribute to safety audits and other relevant assessments
Support the implementation of Standard Operating Procedures (SOPs) for GBV response as well as other protection/solutions activities
Support the provision of case management to GBV survivors (if relevant in operation) in line with GBV Guiding Principles
Liaise with other protection units for relevant referrals (including to the durable solutions unit)
Assist in drafting reports, routine correspondence, updating relevant databases and compiling statistics for the protection unit / section
Ensure the wishes of survivors are prioritized as per the survivor-centered approach
Enforce compliance with, and integrity of, all protection standard operating procedures for GBV as well as the GBV minimum standards and Guiding Principles
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility
Ensure decision making in risk based in the functional area of work
Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s)
Perform other related duties as required.
Senior Refugee Status Determination(RSD)Assistant
UNHCR, the UN Refugee Agency
11.2022 - 12.2023
Conduct refugee status determination interviews (RSD) under any RSD procedure, both remotely and in person, depending on the need of the operation, as per target based on the modalities of processing per week in accordance with established norms and standards, and preparing accurate interview transcripts for each case
Consistent with existing jurisprudence and agency policy, prepare reasoned recommendations as per the set target based on modalities of processing per week on whether asylum seekers should be recognized as refugees under UNHCR's mandate
Manage individual cases within reasonable time-lines as determined by the RSD Officer
Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD
Provide counseling to, and respond to queries from, asylum seekers and refugees, including in the context of the notification of negative RSD decisions
Maintain accurate and up-to date records and data related to all work on individual cases
Systematically apply an age, gender and diversity (AGD) perspective in the performance of assigned functions
Conduct research on country of origin information (COI) and other issues related to RSD and maintain the Operation's local repository of relevant information, guidelines and standards accessible to RSD staff in the operation
Prepare recommendations with regards to legal and social obstacles faced by persons of concern identified during the RSD interview
Completed RSD interviews for all cases that the incumbent is assigned to interview by supervisor with the number per week to be determined by the RSD Officer
Completed RSD recommendations for all cases assigned by supervisor to adjudicate corresponding to the number of interviews conducted as well as any additional cases assigned by the RSD Officer based on the need of the operation taking into consideration the processing modality.
Field Officer - Community Empowerment
Terre des hommes foundation
06.2022 - 10.2022
Conduct the project's field activities and interventions with efficient implementation according to the project's expected outputs and impact as per the annual work plan, area detailed plan and budget
Assist in the development and update of the area work and action plans with the Operations Officer and the Technical Officers
Participate in the design of the project's interventions (capacity building workshops and mentoring sessions, social/recreational events, community meetings, etc)
Patriciate in the screening and selection of beneficiaries based on the agreed criteria
Conduct training, coaching and mentorship sessions for refugees' community leaders and youth leaders
Plan and implement creative outreach activities in the community; Participate in preparing and implementing the project's social events
Gather the necessary information and data on the field level and provide the needed documents on field experiences and reflections
Make regular field visits to the community groups, and document such visits, to support creation and strengthening of community-based structures and mechanisms needed for the process of social change, and to monitor project activities
Ensure a coordinated and collaborative approach among project partners at field-level
Assist other project team members in other operational areas implementing project activities when needed
Ensure that project activities are implemented in line with TDH's policies and procedures, and adhere to donor requirements and guidelines
Update and report to the Operations Officer on a regular basis about the progress and constraints/challenges faced in the field and participate in resolving these implementation struggles
Draft concise, useful and analytical reports, case studies, challenges and other documents as needed on a monthly, quarterly and annual basis and as requested by TDH and donors.
GBV Case Management Supervisor
CARE
01.2022 - 06.2022
Conduct case management for refugees' survivors of SGBV
Perform clear and accurate screenings, intake interviews, and incident report forms
Respond to inquiries coming through the helpline
Handle a caseload of approximately 60 clients using the survivor centre-approach
Establish an action plan, setting achievable goals in partnership with the client; establish agreed time scales for each action; carry out the identified actions within the agreed time frame
Facilitate client's own advocacy efforts, and advocate with partner organizations on a case by case basis and/or accompany the clients to other services when appropriate
Maintain clear, comprehensive and accurate records of all contact with clients following CARE case management standards operating procedures
Identify international and local organizations, and formal or informal networks to increase opportunities and advocate for survivors of SGBV
Contribute in project annual planning and assist in monthly reporting
Ensure proper data gathering, data accuracy and filling as per monitoring and evaluation plan
Act as focal point internally and externally for assigned sub-working groups and meetings with partners and other service providers.
Sexual and Gender-based violence Caseworker
CARE
11.2020 - 12.2021
Support case managers in providing urgent assistance to survivors of SGBV
Support survivors of SGBV with assistance and information
Create linkages with local communities to support survivors of SGBV
Assist client survivor of SGBV in emergency cases
Respond to emergency helpline and provide assistance/information for survivors of SGBV
Ensure that all documents submitted on behalf of a client are valid
Whenever needed accompany clients to service providers
Connect survivors with needed and available community resources
Establish contacts with local communities to support survivor in relocation and/or livelihood opportunities (whenever possible)
Assist in the financial settlement requests.
Social Media Specialist
Zat Masr
09.2020 - 12.2020
Design digital media campaigns aligned with business goals
Planning, development and execution of digital programs and campaigns, including online advertising, web site strategy and design, social media, mobile, and deliverables
Develop, implement and manage social media strategy
Monitor SEO and user engagement and suggest content optimization
Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
Livelihoods Intern
Save the Children International
10.2020 - 10.2020
Supporting the implementation of Conditional cash assistance program with Refugees aged out youth from 18-22
Preparing weekly reports and feedback
Weekly documentation
Working on the database of the livelihoods program.
Coordinator For International Relations
The Egyptian Organization for Human Rights
09.2020 - 09.2020
Preparing project proposals for EOHR
Communicating and corresponding with EOHR's foreign partners and stakeholders
Translating documents from Arabic to English and vice versa
Drafting EOHR's English statements and press releases
Drafting research papers in both Arabic and English on subjects relating to human rights in Egypt and the Arab region
Logistical support to delegations traveling abroad to represent EOHR at international conferences.
Data Analyst and Operation Specialist
TREND
06.2020 - 09.2020
Participate in preparing and processing customer files and their accounts
Create accounts and raise new identities
Preparing the required reports, including: Reports for monitoring and measuring the performance of client accounts
Reports of mental image and monitoring of local and international events
Reports of the completion of the company's departments and projects
Preparing and writing periodic achievement reports
Responding to follower's inquiries on all platforms and interacting with them
Scheduling and publishing the approved content after proofreading and review
Monitor the most important publications and news on social media platforms
Putting forth creative proposals and ideas for improving work.
Content Specialist
Influancy
05.2020 - 06.2020
Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms
Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings
Assisting the creative team with the design of promotional materials
Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives
Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems
Monitoring social media and company website metrics
Utilizing SEO methods to increase site traffic
Suggesting new ways to promote company offerings and to reach consumers.
Child Protection Caseworker
Save the Children International
08.2019 - 03.2020
Child Protection caseworker in MASAR project funded by EU
Conducting best interest assessment interviews and draft relevant reports to assess the children's needs
Making referrals to and coordinating with partner organizations
Following-up and monitoring on individual cases
Ensuring Case Management is implemented in-line with Save the Children's policies and procedures, and adhere to donor requirements and guidelines
Support the project team in developing the project activities and the monthly plan
Develop monthly reports on case load, reflecting the progress in the project implementation, highlight success cases and document challenges encountered during the implementation of activities
Ensure that the activities are implemented in a full respect to the child safeguarding polices
Facilitate, when necessary, orientation sessions, workshops, follow up visits and other activities for the project
Co-facilitate different psychosocial support sessions and awareness sessions with children
Supporting the program teams as deemed necessary
On the other hand There are responsibilities due to the Egyptian orphanages.
Field Researcher
Transport for Cairo
04.2019 - 12.2019
Data collection project.
Customer Service Representative
Emirates NBD
07.2018 - 03.2019
Freelance Translator
I Believe in Science
03.2018 - 05.2018
Translation from English to Arabic
Education
Master of Professional Studies - Gender And Development
Cairo University
Cairo, Egypt
10.2022 - 07.2024
Bachelor of Arts - Political Science
Cairo University
Cairo, Egypt
09.2012 - 05.2016
Skills
Qualitative Research
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Protection Assistant (GBV)
UNHCR, the UN Refugee Agency
12.2023 - Current
Senior Refugee Status Determination(RSD)Assistant
UNHCR, the UN Refugee Agency
11.2022 - 12.2023
Master of Professional Studies - Gender And Development
Cairo University
10.2022 - 07.2024
Field Officer - Community Empowerment
Terre des hommes foundation
06.2022 - 10.2022
GBV Case Management Supervisor
CARE
01.2022 - 06.2022
Sexual and Gender-based violence Caseworker
CARE
11.2020 - 12.2021
Livelihoods Intern
Save the Children International
10.2020 - 10.2020
Social Media Specialist
Zat Masr
09.2020 - 12.2020
Coordinator For International Relations
The Egyptian Organization for Human Rights
09.2020 - 09.2020
Data Analyst and Operation Specialist
TREND
06.2020 - 09.2020
Content Specialist
Influancy
05.2020 - 06.2020
Child Protection Caseworker
Save the Children International
08.2019 - 03.2020
Field Researcher
Transport for Cairo
04.2019 - 12.2019
Customer Service Representative
Emirates NBD
07.2018 - 03.2019
Freelance Translator
I Believe in Science
03.2018 - 05.2018
Bachelor of Arts - Political Science
Cairo University
09.2012 - 05.2016
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