Summary
Overview
Work history
Education
Skills
Timeline
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Ema Miah

London,United Kingdom

Summary

Energetic, customer-focused professional with over three years of experience in fast-paced, people-oriented environments. Skilled in delivering excellent service, managing busy shifts, and ensuring a welcoming and engaging customer experience. Adept at working both independently and as part of a team, with a strong commitment to accuracy, presentation, and efficiency. Reliable, adaptable, and passionate about promoting a positive atmosphere in the workplace.

Overview

6
6
years of professional experience

Work history

Office Coordinator

Dexters
07.2024 - 08.2025
  • Provided front-of-house support, greeting customers and handling enquiries.
  • Maintained an organised, professional, and welcoming environment.
  • Managed bookings, paperwork, and client communications with accuracy.

Team Leader

Pret A Manger
07.2021 - 07.2025
  • Supervised a team of 13 employees in a high-volume food service environment.
  • Delivered consistent, high-quality customer service and maintained store presentation standards.
  • Prepared food and beverages according to brand guidelines with precision and efficiency.
  • Managed shift planning, staff support, and quick problem-solving during busy periods.
  • Ensured a friendly, positive atmosphere for both customers and staff.

Private Tutor

Self - Employed
12.2019 - 06.2021
  • Maintained confidential records of student progress
  • Demonstrated attention to detail when preparing materials and handling educational data

Coach

Endicott College Boston, USA
10.2019 - 10.2019
  • Assisted with the preparation of classroom materials and activities
  • Handled student records discreetly and supported classroom organisation

Education

LLB Law (Hons) -

The University of Law
09/2022 - 05/2025

A-levels -

Stepney All Saints Sixth Form
09/2020 - 06/2022

GCSEs -

Oaklands Secondary School
09/2015 - 06/2025

Skills

  • Friendly and engaging customer service
  • Fast-paced food preparation and service
  • Team leadership & shift coordination
  • Attention to detail and presentation standards
  • Time management & multitasking
  • Reliability & flexibility (including weekends)
  • Cash handling and till operation
  • MS Office Suite POS systems

Timeline

Office Coordinator

Dexters
07.2024 - 08.2025

Team Leader

Pret A Manger
07.2021 - 07.2025

Private Tutor

Self - Employed
12.2019 - 06.2021

Coach

Endicott College Boston, USA
10.2019 - 10.2019

LLB Law (Hons) -

The University of Law
09/2022 - 05/2025

A-levels -

Stepney All Saints Sixth Form
09/2020 - 06/2022

GCSEs -

Oaklands Secondary School
09/2015 - 06/2025

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Ema Miah