Ema Miah

• Liaised directly with clients and team members to coordinate schedules and appointments
• Managed contracts, paperwork and legal forms, requiring accuracy and professionalism
• Worked across departments to maintain efficient communications and service delivery
• Gained exposure to fast-paced environments and stakeholder management property viewings, meetings, and deadlines requiring efficient scheduling
• Managed client relationships and handled inquiries in professional manner

• Managed team of 13 staff, overseeing rotas, training, and motivation
• Solved daily operational issues under pressure and ensured productivity targets were met
• Delivered feedback, handled conflict resolution and boosted team morale
• Developed confidence, leadership and performance-driven mindset

• Delivered one-to-one academic tutoring sessions, adjusting to different communication styles
• Planned lessons and tracked progress, requiring self-motivation and accountability
• Built rapport with students and parents, developing trust and clarity
• Prepared students for exams, resulting in increased performance levels.

• Adapted coaching techniques based on individual learning needs
• Built motivation and trust with students through clear and honest communication

Supported classroom learning, handled sensitive information, and engaged students effectively