Ema Jowett

East Hull Community Farm is a charity that supports adults with additional needs. The organisation oversee and support clients in care, maintenance and general upkeep of the farm and animals.

I first started volunteering to help with events, I quickly established great rapport with staff and clients, we look forward to seeing each other every week. I became a trustee soon after. I currently volunteer two days per week and for the last year I've been establishing the farm allotment, growing a wide variety of affordable, chemical free produce available for sale within the farms shop, as well as creating new and interesting jobs for clients to work on. For the last 9 months I've had another volunteer work with me and together we've seen the allotment flourish, seen clients gain more interest in helping, increased profits within the shop as well as engagement from visitors. We're also working towards being fully sustainable and self efficient allotment with hopes of developing hands on and informative activities for the community.

• Managed daily operations of plant shop to ensure efficient workflow and customer satisfaction.
• Assisted customers in selecting appropriate plants and provided guidance on care and maintenance.
• Organised inventory management process to maintain optimal stock levels and minimise waste.
• Coordinated promotional events and workshops to engage community and increase foot traffic.
• Implemented visual merchandising strategies to create appealing displays that attract customers.
• Monitored market trends closely for competitive advantage in pricing strategies,.
• Managed store inventory to ensure adequate stock levels at all times.
• Delivered excellent customer experiences with personalised service approach.
• Assisted customers in making informed buying decisions through expert advice on products,.
• Fostered strong relationships with key customers to boost loyalty and repeat business.
• Oversaw daily shop operations, ensuring smooth running of business activities.
• Provided insightful product knowledge to customers, enhancing their shopping experience,.
• Ensured cleanliness of shop premises, presenting a professional image to customers.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.

• Maintained quality control standards by inspecting finished products for defects.
• Collaborated with team members to optimise production workflows and minimise downtime.
• Adjusted machine settings to accommodate different fabrics and stitching techniques.
• Troubleshot and resolved minor machine malfunctions to ensure continuous operation.
• Contributed to team's overall performance through collaborative efforts during big projects.
• Met tight deadlines through diligent work ethic and effective time management skills.
• Expertly repaired minor mechanical issues, ensuring minimum downtime in production line.
• Managed inventory of threads, needles and other machine parts efficiently, preventing operational delays.
• Demonstrated versatility by working with diverse range of fabrics and patterns.
• Collaborated with design teams to understand exact specifications for each project order.
• Operated different sewing machine types with ease and attention to safety to avoid errors.
• Packaged, wrapped and shipped finished products to fulfil customer orders.
• Operated industrial sewing machines to fabricate garments according to specifications.

• Provided support and guidance to individuals seeking information on sexual health resources.
• Conducted surveys and assessments to identify community needs related to sexual health services.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Offered friendly, efficient customer service and handled challenging situations with ease.