Ema Astrauskaite
Spalding,
Summary
Steadfast Logistic Coordinator with strengths in logistic management and problem-solving skills. Capable of working independently or in team-structured environment. Solid track record of proficiently managing supply chain operations.
Productive professional with comprehensive experience in logistics and inventory management. Fosters relationships with clients and suppliers to boost rapport. Organised and quick in analysing and revising logistical procedures.
Overview
3
3
Languages
1
1
Certification
14
14
years of post-secondary education
9
9
years of professional experience
Work history
LOGISTICS COORDINATOR
Gousto-Spalding
Spalding
2020.04 - 2026.08
- Monitored and managed day-to-day delivery performance, ensuring service levels, KPIs, and operational targets were consistently achieved.
- Analysed courier performance for Head of Logistics, interpreting operational datasets to identify trends and challenges, recommending process improvements.
- Worked with large data sources and operational databases to validate, maintain, analyse, and interpret data, supporting data-driven decision-making and continuous improvement initiatives.
- Utilised SQL to retrieve, edit, validate, and maintain operational data, ensuring data accuracy and supporting business reporting requirements.
- Produced operational reports and performance metrics, identifying trends and insights to support business objectives and enhance operational efficiency.
- Coordinated and maintained an efficient shipping label booking process, ensuring accuracy, compliance, and timely dispatch.
- Proactively identified, investigated, and resolved operational issues to minimise disruption to business activities.
- Managed delivery escalations as primary contact for Customer Care team, resolving issues to achieve positive outcomes for customers.
- Built and maintained strong working relationships with delivery partners through regular communication via telephone and email.
- Oversaw trunking operations and pallet intake schedules, ensuring efficient planning, resource allocation, and coordination of daily logistics activities.
- Managed multiple competing priorities in a fast-paced environment while maintaining exceptional accuracy and attention to detail.
- Resolved a wide range of logistics and transport-related issues, implementing effective solutions to minimise operational disruption and consistently deliver high customer service standards.
- Managed daily operational intake processes, ensuring workflow priorities, data accuracy, compliance, and effective cross-functional communication.
- Worked across multiple business systems, including Microsoft Dynamics, Navision, Rubicon, and RDT, to manage operational data, monitor performance, and support logistics operations.
- Confident in coordinating resources, analysing operational performance, solving complex logistics issues, and ensuring deadlines and service level agreements were consistently achieved.
- Liaised between departments, resulting in improved communication flow.
TRANSPORT/LOGISTICS COORDINATOR
BALTIC TRUCKING LOGISTICS-Klaipeda
Klaipeda
2019.08 - 2020.02
- Planned and coordinated domestic and international full-load (FTL) and part-load (LTL) road freight movements, ensuring cost-effective and timely deliveries.
- Monitored transport operations from collection through to final delivery, proactively resolving operational issues to minimise delays and maintain service standards.
- Coordinated vehicle movements and facilitated communication among customers, drivers, and transport partners, ensuring seamless delivery processes.
- Planned transport schedules, allocated resources efficiently, and organised all associated transport requirements to ensure smooth day-to-day operations.
- Managed and supported drivers by providing operational guidance, resolving queries, and ensuring compliance with company procedures and delivery schedules.
- Negotiated rates and service agreements with customers and hauliers, building long-term partnerships while maximising operational efficiency.
- Cultivated relationships with clients, carriers, and logistics partners across the European market, enhancing business growth and efficiency in freight forwarding operations.
- Focused on customer satisfaction by providing timely solutions in a fast-paced, high-pressure logistics environment.
DISPATCH ADMINISTRATOR
LINCOLNSHIRE FIELD PRODUCTS-Spalding
Spalding
2018.10 - 2019.08
- Processed incoming orders and coordinated booking of transport to meet delivery schedules.
- Maintained accurate records of arrival and departure times to ensure effective scheduling.
- Communicated arrival and departure of vehicles to relevant personnel.
- Issue CMR's, delivery notes and advice notes for goods out.
- Collate goods in/delivery notes and associated documentation and forward to appropriate personnel.
- Maintain records for CHEP Pallets in/out for suppliers.
- Updated sales figures in systems to ensure accuracy in Navision & Prophet.
- Completed additional tasks assigned by site management based on qualifications.
TRANSPORT COORDINATOR
FOWLER WELCH-Spalding
Spalding
2018.07 - 2018.10
- Monitored all loads to ensure accurate and timely information was maintained in the TMS.
- Complete drivers debrief and positive confirmation in line with process and customer expectations.
- Resolved customer queries regarding delivery times, incidents, and claims to enhance customer satisfaction.
- Update relevant personnel and customers of late running/non-deliveries deliveries.
- Handling return requests from suppliers, live planning of returns, and ensuring documentation and product are returned correctly.
- Compiled and organised information on DOT, KPIs, incidents, and claims to support operational decision-making.
- Supplied requested reports for the customer and operational management team.
- Collaborated with central administration to streamline communication processes.
- Monitor measure and process where required WTD, AWD and driver timesheet documentation.
LOGISTICS ADMINISTRATOR
TOTAL PRODUCE-Spalding
Spalding
2017.10 - 2018.03
- Utilised transport management and ERP systems, including Navision, Rubicon, and RDT, to process orders, monitor shipments, and maintain accurate operational records.
- Coordinated transport bookings and processed customer orders, capturing and completing all requirements within agreed timescales to ensure timely delivery.
- Monitored transport operations to ensure all customer orders and transport requests were progressed efficiently, prioritising urgent enquiries where required.
- Coordinated with drivers to monitor collections and deliveries, confirming successful completion and resolving any issues affecting service.
- Investigated and resolved transport and delivery issues, minimising operational disruption and contributing to high levels of customer satisfaction.
- Managed daily communication with customers, hauliers, and drivers via telephone and email, providing updates and resolving queries to enhance service experience.
- Prepared and processed all transport documentation, ensuring accuracy and compliance with company procedures.
- Maintained accurate order records by monitoring emails and updating transport schedules to reflect changes in customer requirements.
- Responded to inbound calls professionally, delivering accurate information and maintaining a high standard of customer service.
Education
Bachelor's - Public administration
Klaipedos university
Lithuania 2015.01 - 2020.06
Diploma of Higher Education - Tourism
Klaipedos tourism college
Lithuania 2011.01 - 2014.01
GCSE's -
Klaipedos Sendvario school
Lithuania 2005.01 - 2011.01
Skills
- Logistics coordination
- Shipping and receiving
- Supply chain operations
- Logistics analytics
- 3PL experience
- Global shipping
- Transportation negotiation
- Route optimisation
- Compliance management
- Microsoft Dynamics
- Microsoft Office
- Administrative support
- Multitasking capability
- Organisational ability
- Customer satisfaction
- English proficiency
Certification
- AI in Business Essential Training - November 2025 to Present
- Boosting Your Time Management with AI Tools - November 2025 to Present
- Problem Solving Techniques - April 2025 to Present
- Take a More Creative Approach to Problem-Solving - April 2024 to Present
- Identify Sales Growth Opportunities - October 2021 to Present
- Management Essentials - October 2021 to Present
- Sales Forecasting - October 2021 to Present
- Management Foundations: Advanced Applications - October 2021 to Present
Languages
English
Fluent
Russian
Fluent
Lithuanian
Fluent
Additional information
- I am a proactive, adaptable, and results-driven professional with strong communication and organisational skills. I take pride in being reliable, responsible, punctual, and committed to delivering high standards in everything I do. I enjoy learning new skills, embracing new challenges, and continuously developing both personally and professionally.
- I have experience working in office environments and am confident using Microsoft Office applications, including Word, Excel, Dynamics and Outlook. With excellent attention to detail, strong problem-solving abilities, and the ability to prioritise tasks effectively, I am well suited to a fast-paced office environment. I am keen to take on greater responsibility, support and motivate a team, and contribute to achieving operational objectives while delivering excellent service.
CORE SKILLS
- SQL Querying, Data Extraction & Database Management
- Big Data Analysis, Data Interpretation & Performance Reporting
- KPI Analysis & Operational Analytics
- Microsoft Dynamics, Navision, Rubicon & RDT
- Advanced Microsoft Excel & Microsoft Office Suite
- Supply Chain, Logistics & Transport Operations
- Dispatch, Trunking, Route Planning & Shipping Coordination
- Operational Planning & Resource Coordination
- Customer Service & Stakeholder Relationship Management
- Process Improvement & Continuous Improvement
- Problem Solving & Root Cause Analysis
- Organisational Skills & Time Management
- Administration & Operational Support
- Excellent Communication & Cross-functional Collaboration
- Accuracy, Attention to Detail & Data Validation
KEY SKILLS
- Strong administrative and organisational skills with excellent attention to detail and accuracy when managing large volumes of data and operational information.
- Experienced in handling and analysing high volumes of data, maintaining accurate records, and ensuring information is processed efficiently to support business operations.
- Proficient in using Microsoft Office applications and experienced in working with business management systems, including Microsoft Dynamics, as part of daily operations.
- Skilled in coordinating multiple tasks, prioritising workloads, and managing competing deadlines within fast-paced environments.
- Reliable, punctual, and committed to maintaining high standards of performance and delivering quality results.
- Self-motivated with the ability to take initiative, work independently, and identify opportunities for process improvements.
- Adaptable and confident working under pressure while maintaining accuracy and attention to detail.
- Excellent interpersonal and communication skills, with the ability to build effective relationships with customers, colleagues, suppliers, and transport partners.
- Strong customer service focus with experience resolving queries, managing expectations, and delivering effective solutions.
- Highly organised with strong planning, problem-solving, and time-management abilities.
- Quick to learn new systems and processes, with a proactive approach to developing skills and improving operational efficiency.
- Flexible and willing to take on new challenges while supporting team objectives and business goals.
Timeline
LOGISTICS COORDINATOR
Gousto-Spalding
2020.04 - 2026.08
TRANSPORT/LOGISTICS COORDINATOR
BALTIC TRUCKING LOGISTICS-Klaipeda
2019.08 - 2020.02
DISPATCH ADMINISTRATOR
LINCOLNSHIRE FIELD PRODUCTS-Spalding
2018.10 - 2019.08
TRANSPORT COORDINATOR
FOWLER WELCH-Spalding
2018.07 - 2018.10
LOGISTICS ADMINISTRATOR
TOTAL PRODUCE-Spalding
2017.10 - 2018.03
Bachelor's - Public administration
Klaipedos university
2015.01 - 2020.06
Diploma of Higher Education - Tourism
Klaipedos tourism college
2011.01 - 2014.01
GCSE's -
Klaipedos Sendvario school
2005.01 - 2011.01