ELZBIETA MOSSAKOWSKA
Sunderland
Summary
Dynamic and professional individual with a strong ability to multitask and manage time effectively. Demonstrates leadership and teamwork skills, coupled with critical thinking and problem-solving abilities. Excels in communication, working under pressure, and delivering high customer service with attention to detail. A fast learner committed to maintaining a professional and mature approach in all tasks.
Overview
11
11
years of professional experience
Work history
SSCL Process Assistant
Sopra Steria
Newcastle
06.2022 - Current
- Remote work among two departments for Metropolitan Police:
- Payroll:
- Managed employee records on database to maintain accuracy and updated information.
- Assigned payroll and tax forms and requested employees to submit before deadline.
- Collaborated with HR department to streamline employee data.
- Responded to enquiries and provided information regarding payroll related matters.
- Pension:
- Produced statements and related paperwork with strict attention to detail to minimise errors.
- Maintained detailed client records in various systems, updating and amending on regular basis.
- Call handling, inserting pension related queries.
- Working on several spreadsheets, data cleanse, input and validation checks on tasks.
HTOL Duty Office Assistant
Hays Travel
Sunderland
01.2022 - 05.2022
- Processed invoices.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Maintained office files for reliable reference, including electronic and hard copies.
Process Assistant
SOPRA STERIA UKVCAS
Croydon, London
06.2021 - 09.2021
- Handled sensitive and confidential data in accordance with UKVI regulations.
- Processed, typed, edited and formatted documents to ensure accurate filing.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer any other related questions.
- Maintained office area in orderly manner to provide applicants and visitors with positive first impression of company.
- Performed biometric capture for visa application.
- Performed document scanning and indexing.
- Processing visas applications.
- Enhanced customer satisfaction by resolving issues efficiently.
- Increased customer satisfaction by greeting visitors promptly and professionally.
Customer Care Agent
Wilson James
Gatwick Airport
03.2019 - 09.2021
- Politely assisted passengers in person and on the telephone.
- Investigated and resolved passengers' enquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess passenger's needs.
- Provided an elevated customer experience to generate a loyal clientele.
- Assisted passengers with check in bags, moving around the airport.
- While working for organisation through agency, I have been transfer over on contract after 6 months providing service.
- While developing my skills I was promoted on concierge position.
- I was responsible for running smooth operation within airport, looking after staff and passangers.
- Working on the desk, answering calls, assisting passangers and solving staff issues, also writing reports.
Duty Manager
Iceland
Croydon, CAM
04.2017 - 03.2019
- Reported to district manager regarding all shop and staff issues.
- Instructed staff on appropriately handling difficult and complicated sales.
- Assigned employees to specific duties to best meet needs of shop.
- Generated repeat business through exceptional customer service.
- Promoted from Sales Assistant to Duty Manager within 4 months.
- Counted cash drawers and made bank deposits.
Barista
Kaspas King of Desserts
Croydon, CAM
06.2016 - 01.2017
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Built guest satisfaction and enjoyment.
- Cut, sliced and peeled perishable garnishes and fruits for beverages.
- Effectively and calmly resolved situations with customers.
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for customers.
Cleaner
NuServe Limited
12.2015 - 01.2016
- Sanitised bathrooms, showers and locker rooms.
- Spot cleaned furniture and carpet.
- Kept cleaning cupboards clean and organised.
- Washed and sanitised dirty dishes by hand and by using a dishwasher.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
Sales Assistant
PoundWorld
02.2015 - 01.2016
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Prioritised helping customers over completing other routine tasks in the store.
Cleaner
Rapid Clean
08.2014 - 12.2015
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Sanitised bathrooms, showers and locker rooms.
- Spot cleaned furniture and carpet.
- Collected, sorted and transported recyclable materials.
- Washed and sanitised dirty dishes by hand and by using a dishwasher.
Education
Bachelor of Arts - Travel & Tourism with Management
Univerity of West London
London07.2021
Skills
- Multitasking ability
- Professional demeanour
- Time management
- Leadership and teamwork
- Critical thinking
- Effective communication
- Pressure resilience
- Quick learner
- Customer service excellence
- Attention to detail
Additional Information
Full Driving Liecence
Languages
Polish
Native language
English
Master or proficient
C2
Timeline
SSCL Process Assistant
Sopra Steria
06.2022 - Current
HTOL Duty Office Assistant
Hays Travel
01.2022 - 05.2022
Process Assistant
SOPRA STERIA UKVCAS
06.2021 - 09.2021
Customer Care Agent
Wilson James
03.2019 - 09.2021
Duty Manager
Iceland
04.2017 - 03.2019
Barista
Kaspas King of Desserts
06.2016 - 01.2017
Cleaner
NuServe Limited
12.2015 - 01.2016
Sales Assistant
PoundWorld
02.2015 - 01.2016
Cleaner
Rapid Clean
08.2014 - 12.2015
Bachelor of Arts - Travel & Tourism with Management
Univerity of West London
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