Elzbieta Luto

• Kept floors clean with regular sweeping, vacuuming and mopping.
• Worked quickly to complete cleaning within allotted timeframes.
• Vacuumed carpeted areas and mopped hard floors.
• Cleaned and dried windows, mirrors and glass surfaces.
• Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
• Followed health and safety standards governing correct use of chemicals.
• Achieved spotless results within working timeframes to meet client needs.

Ensuring professional customer service and continuity of service sales, managing a team of employees and administering the post office, ensuring optimal economic efficiency of the post office, including reporting on the implementation of plans and activities of the office, supervising the security of postal transactions and entrusted valuables, conducting training and briefings for subordinate employees, ensuring proper communication within the office, shaping the positive image of the Post Office, including maintaining the aesthetics of the office.

Basic knowledge of law in the areas of labour law, timekeeping principles, and data protection, proficiency in computer use and the MS Office suite, familiarity with customer service standards, strong customer orientation, effectiveness in achieving results and meeting goals, business orientation, responsibility, and the ability to share knowledge and experience

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Built customer relationships with consultative sales approach.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.