Elzbieta Cielen-Kowalska
London,Uk
Summary
Accomplished professional with expertise in staff development, sales trend forecasting, and competitive and trend analysis. Proven track record in achieving performance goals through effective client relationship management and revenue growth strategies. Adept at decision-making authority, brand development, and stakeholder management to drive business development. Strong critical-thinking skills utilised in comparative analysis, budgeting, and finance to support organisational objectives.
Overview
11
11
years of professional experience
Work history
Practice Manager
Real Good Dental
Radlett, Hertfordshire
12.2025 - Current
- Assisted in reducing waiting times by improving appointment booking procedures.
- Supported maintenance of optimum stock levels through effective inventory management.
- Contributed to enhancing practice efficiency by organising administrative processes.
- Coordinated staffing schedules to ensure adequate coverage during busy periods.
Business manager
Dr Deepen Patel
London, United Kindgdom
02.2025 - 12.2026
- Assisted in managing budget forecasts to support financial stability.
- Facilitated resource allocation to maintain balanced operational costs.
- Aided in implementing risk management strategies to reduce losses.
- Developed new marketing strategies for increased brand visibility.
- Identified growth opportunities to expand company reach.
Dual Site Practice manager
Banning Dental Group
London, United Kingdom
11.2024 - 02.2025
- Enhanced practice efficiency by streamlining administrative processes.
- Recruited high-quality medical and support staff to enhance service delivery.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Fostered an inclusive culture within the practice, promoting staff retention rates.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Prepared budgets and annual plans to meet practice objectives and increase revenue.
- Managed daily service operations through strategic care planning.
- Evaluated performance reports to monitor practice progress.
- Set and monitored performance targets for optimised service-user care.
- Planned annual budgets to meet operational needs within financial targets.
Multisite Business Development manager
Dentistnow
London, United Kingdom
06.2022 - 10.2024
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Unveiled new revenue streams through diversification strategies.
- Spearheaded training programmes, enhancing team capabilities.
- Implemented marketing initiatives for greater brand visibility.
- Identified market trends, resulting in enhanced product offerings.
- Streamlined processes to improve overall efficiency.
- Collaborated with stakeholders to align business goals and objectives.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Optimised operational procedures for improved productivity.
Dual Site Practice Manager
Smile Clinic Group
Colindale & Pinner , United Kingdom
05.2021 - 06.2022
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Coordinated staff training sessions to enhance skills and knowledge.
- Represented practice services at media interviews and public hearings.
- Assessed clinical care provisions to meet required safety standards.
- Enhanced practice efficiency by streamlining administrative processes.
- Improved overall efficiency of the practice by introducing modern technology solutions.
- Collaborated with HR for seamless recruitment-to-training transition of employees.
- Assured adherence to CQC guidelines, maintained high standard of care services.
Clinical Manager
Wytes Dental Practice
London , United Kingdom
02.2020 - 09.2020
- Streamlined appointment scheduling system, reducing wait times for patients.
- Fostered positive relationships with patients and their families, enhancing the reputation of the clinic in the community.
- Streamlined administrative processes to enhance operational efficiency.
- Implemented changes in clinical practices, improving compliance with healthcare regulations.
- Monitored and enforced medical practice compliance, supporting CQC and NHS quality monitoring inspections.
- Contributed to team meetings, provided insightful feedback on ongoing projects.
Practice Manager
Bridge Dental and Cosmentic Studio
Isleworth, London, United Kingdom
10.2018 - 02.2020
- Provided leadership for successful team performance.
- Assisted in human resources procedures, facilitating employee management.
- Implemented training programs for staff development.
- Performed quality checks on completed works guaranteeing compliance with industry standards.
Practice Manager
Alexandra park Dental Practice& Referral Centre
Musswell Hill, London , United Kingdom
02.2016 - 10.2018
- Providing the practice owners with daily and weekly reports on the practice progress and shortcomings
- Monitoring changes in CQC requirements
- Developed comprehensive operational policies to ensure regulatory compliance.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
Education
Advanced Dental Practice Manager Course - Management
Dental Department, Health Education England
London, Kent and Sussex 01.2019 - 01.2020
KCH Dental Implant Nursing Course -
King's Collage Hospital
London 11.2017 - 11.2018
Advanced Dental Nurse Course -
Northwick Park Hospital
London 09.2016 - 03.2017
Dental Nurse -
Lotus Dental Nursing Course
London 04.2001 - 07.2017
BA (Hons) - Business Management
Arden University
Tower Hill, London 11.2024 -
Skills
- Staff development
- Sales trend forecasting
- Competitive and trend analysis
- Performance goals
- Client Relationship Management
- Revenue growth strategies
- Decision-Making authority
- Brand development
- Stakeholder management
- Business development
- Critical-thinking
- Comparative analysis
- Budgeting and finance
Affiliations
- Skiing,
References
References available upon request.
Timeline
Practice Manager
Real Good Dental
12.2025 - Current
Business manager
Dr Deepen Patel
02.2025 - 12.2026
Dual Site Practice manager
Banning Dental Group
11.2024 - 02.2025
BA (Hons) - Business Management
Arden University
11.2024 -
Multisite Business Development manager
Dentistnow
06.2022 - 10.2024
Dual Site Practice Manager
Smile Clinic Group
05.2021 - 06.2022
Clinical Manager
Wytes Dental Practice
02.2020 - 09.2020
Advanced Dental Practice Manager Course - Management
Dental Department, Health Education England
01.2019 - 01.2020
Practice Manager
Bridge Dental and Cosmentic Studio
10.2018 - 02.2020
KCH Dental Implant Nursing Course -
King's Collage Hospital
11.2017 - 11.2018
Advanced Dental Nurse Course -
Northwick Park Hospital
09.2016 - 03.2017
Practice Manager
Alexandra park Dental Practice& Referral Centre
02.2016 - 10.2018
Dental Nurse -
Lotus Dental Nursing Course
04.2001 - 07.2017