Elzbieta Cielen-Kowalska
London,Uk
Summary
Accomplished professional with expertise in staff development, sales trend forecasting, and competitive and trend analysis. Proven track record in achieving performance goals through effective client relationship management and revenue growth strategies. Adept at decision-making authority, brand development, and stakeholder management to drive business development. Strong critical-thinking skills utilised in comparative analysis, budgeting, and finance to support organisational objectives.
Overview
11
11
years of professional experience
Work history
Practice Manager
Real Good Dental
Radlett, Hertfordshire
2025.12 - Current
- Assisted in reducing waiting times by improving appointment booking procedures.
- Supported maintenance of optimum stock levels through effective inventory management.
- Contributed to enhancing practice efficiency by organising administrative processes.
- Coordinated staffing schedules to ensure adequate coverage during busy periods.
Business manager
Dr Deepen Patel
London, United Kindgdom
2025.02 - 2026.12
- Assisted in managing budget forecasts to support financial stability.
- Facilitated resource allocation to maintain balanced operational costs.
- Aided in implementing risk management strategies to reduce losses.
- Developed new marketing strategies for increased brand visibility.
- Identified growth opportunities to expand company reach.
Dual Site Practice manager
Banning Dental Group
London, United Kingdom
2024.11 - 2025.02
- Enhanced practice efficiency by streamlining administrative processes.
- Recruited high-quality medical and support staff to enhance service delivery.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Fostered an inclusive culture within the practice, promoting staff retention rates.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Prepared budgets and annual plans to meet practice objectives and increase revenue.
- Managed daily service operations through strategic care planning.
- Evaluated performance reports to monitor practice progress.
- Set and monitored performance targets for optimised service-user care.
- Planned annual budgets to meet operational needs within financial targets.
Multisite Business Development manager
Dentistnow
London, United Kingdom
2022.06 - 2024.10
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Unveiled new revenue streams through diversification strategies.
- Spearheaded training programmes, enhancing team capabilities.
- Implemented marketing initiatives for greater brand visibility.
- Identified market trends, resulting in enhanced product offerings.
- Streamlined processes to improve overall efficiency.
- Collaborated with stakeholders to align business goals and objectives.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Optimised operational procedures for improved productivity.
Dual Site Practice Manager
Smile Clinic Group
Colindale & Pinner , United Kingdom
2021.05 - 2022.06
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Coordinated staff training sessions to enhance skills and knowledge.
- Represented practice services at media interviews and public hearings.
- Assessed clinical care provisions to meet required safety standards.
- Enhanced practice efficiency by streamlining administrative processes.
- Improved overall efficiency of the practice by introducing modern technology solutions.
- Collaborated with HR for seamless recruitment-to-training transition of employees.
- Assured adherence to CQC guidelines, maintained high standard of care services.
Clinical Manager
Wytes Dental Practice
London , United Kingdom
2020.02 - 2020.09
- Streamlined appointment scheduling system, reducing wait times for patients.
- Fostered positive relationships with patients and their families, enhancing the reputation of the clinic in the community.
- Streamlined administrative processes to enhance operational efficiency.
- Implemented changes in clinical practices, improving compliance with healthcare regulations.
- Monitored and enforced medical practice compliance, supporting CQC and NHS quality monitoring inspections.
- Contributed to team meetings, provided insightful feedback on ongoing projects.
Practice Manager
Bridge Dental and Cosmentic Studio
Isleworth, London, United Kingdom
2018.10 - 2020.02
- Provided leadership for successful team performance.
- Assisted in human resources procedures, facilitating employee management.
- Implemented training programs for staff development.
- Performed quality checks on completed works guaranteeing compliance with industry standards.
Practice Manager
Alexandra park Dental Practice& Referral Centre
Musswell Hill, London , United Kingdom
2016.02 - 2018.10
- Providing the practice owners with daily and weekly reports on the practice progress and shortcomings
- Monitoring changes in CQC requirements
- Developed comprehensive operational policies to ensure regulatory compliance.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
Education
Advanced Dental Practice Manager Course - Management
Dental Department, Health Education England
London, Kent and Sussex 2019.01 - 2020.01
KCH Dental Implant Nursing Course -
King's Collage Hospital
London 2017.11 - 2018.11
Advanced Dental Nurse Course -
Northwick Park Hospital
London 2016.09 - 2017.03
Dental Nurse -
Lotus Dental Nursing Course
London 2001.04 - 2017.07
BA (Hons) - Business Management
Arden University
Tower Hill, London 2024.11 -
Skills
- Staff development
- Sales trend forecasting
- Competitive and trend analysis
- Performance goals
- Client Relationship Management
- Revenue growth strategies
- Decision-Making authority
- Brand development
- Stakeholder management
- Business development
- Critical-thinking
- Comparative analysis
- Budgeting and finance
Affiliations
- Skiing,
References
References available upon request.
Timeline
Practice Manager
Real Good Dental
2025.12 - Current
Business manager
Dr Deepen Patel
2025.02 - 2026.12
Dual Site Practice manager
Banning Dental Group
2024.11 - 2025.02
BA (Hons) - Business Management
Arden University
2024.11 -
Multisite Business Development manager
Dentistnow
2022.06 - 2024.10
Dual Site Practice Manager
Smile Clinic Group
2021.05 - 2022.06
Clinical Manager
Wytes Dental Practice
2020.02 - 2020.09
Advanced Dental Practice Manager Course - Management
Dental Department, Health Education England
2019.01 - 2020.01
Practice Manager
Bridge Dental and Cosmentic Studio
2018.10 - 2020.02
KCH Dental Implant Nursing Course -
King's Collage Hospital
2017.11 - 2018.11
Advanced Dental Nurse Course -
Northwick Park Hospital
2016.09 - 2017.03
Practice Manager
Alexandra park Dental Practice& Referral Centre
2016.02 - 2018.10
Dental Nurse -
Lotus Dental Nursing Course
2001.04 - 2017.07