Summary
Overview
Work history
Education
Timeline
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Elysia Pountney

Elysia Pountney

Chester,Cheshire

Summary

I am a keen traveller with a strong interest in exploring new cultures and learning languages, which has helped me develop excellent communication skills and cultural awareness. I thrive in team environments, enjoy collaborating with others, and am confident in engaging with new people to build strong, professional relationships. My adaptability and enthusiasm for continuous learning make me a valuable asset in diverse and dynamic settings.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Luxury travel specialist

Elegant Resorts
Chester, Cheshire
11.2024 - Current
  • Crafted bespoke, high-end travel experiences tailored to individual client preferences
  • Secured exclusive rates, upgrades, and VIP perks through strong supplier relationships
  • Managed complex, multi-destination itineraries with precision, discretion, and care
  • Delivered seamless, end-to-end service from booking to post-travel follow-up
  • Provided expert advice to high-net-worth clients using in-depth destination knowledge
  • Maximised revenue and value through strategic upselling and personalised recommendations

Travel consultant

Matlock Travel
Matlock, Derbyshire
12.2023 - 10.2024
  • Coordinated with suppliers to secure best rates and services.
  • Resolved customer complaints promptly ensuring high levels of satisfaction.
  • Assisted customers with all aspects of travel planning leading to successful holidays.
  • Looked after the agency social media platforms to grow the business.
  • Assisted with the launch of the agency.
  • Manage the shop alone on occasions.

TUI travel consultant

TUI Group
Derby, East Midlands
07.2022 - 12.2023
  • Advised customers on TUI holidays, matching options to their needs
  • Converted enquiries into bookings, upselling extras and upgrades
  • Created personalised travel itineraries using expert destination knowledge
  • Handled bookings, payments, and documentation accurately
  • Resolved issues before, during, and after travel
  • Met sales targets while delivering excellent customer service
  • Promoted travel insurance, excursions, and add-ons
  • Stayed updated on TUI products, offers, and travel trends

Education

A-Levels - Spanish, Business Studies and Sports Studies

Highfields School
Matlock, Derbyshire
09.2021 - 06.2023

Timeline

Luxury travel specialist

Elegant Resorts
11.2024 - Current

Travel consultant

Matlock Travel
12.2023 - 10.2024

TUI travel consultant

TUI Group
07.2022 - 12.2023

A-Levels - Spanish, Business Studies and Sports Studies

Highfields School
09.2021 - 06.2023

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Elysia Pountney