Elyshia Robertshaw
A Restaurant Manager with over 20 years experience working in the hospitality sector driving revenue, performance , growth and service excellence for established hospitality organisations. Expertise in managing budgets , reducing costs/ controlling costs and making profits. Keeping employee turnover down for businesses but to also lead and manage teams through training and development.
Successfully working for large hospitality chain Whitbread for 10+ years. I'm knowledgeable, professional and skilled at understanding how a business works as a whole and what it takes to be successful in my field. I'm wanting to expand my knowledge in to different sectors of all businesses, private, pubic sectors or even retail as well as other sectors of hospitality with the skills of communicating, problem solving, time management as well as a vast customer service, clients relations, sales as a whole to gain more experience.
Work history
RM/ Hold GM Maternity Leave and Costa Coffee
10 Years 2 Months- Managed business during maternity cover as general manager from 2023 to 2024.
- Worked for Costa coffee 2021 for 1 year shift manager, ordering delivers counting stock and doing rotas.
- Led team leaders and step-ups through daily operations and shift execution.
- Delivered in-house restaurant training for FOH and BOH teams.
- Managed apprenticeships for development and progression within restaurant teams.
- Set targets and KPIs and reviewed performance against agreed standards.
- Managed health and safety routines across front and back-of-house areas
- Guest engagement feed back and complaints
- Drink stock and food as well as consumable's orders
Team member / team leader
5 Years 10 Months- Cooperate smoothly with large teams to keep daily tasks running smoothly.
- Deliver consistent customer service by responding promptly and politely.
- Maintain health and safety standards by following checks and procedures each shift.
- Lead small teams of 8 - 20ppl effectively by coordinating roles and monitoring progress each shift day.
- Accomplishing tasks from when either opening or closing (Team Work)
- Manage time carefully by arriving punctually and planning shifts in advance.
Events staff member
2 Years- Indoor and outdoor large events catering from 150 people to 5,000 people such as football/ cricket grounds, 4* and 5* hotels to outdoor and indoor weddings. Jobs setting up venue's serving drinks and food and closing down events.
Education
Bachelor of Arts - Hospitality business management
Btec - Hospitality supervision level 3
Skills
Additional Information
Spending time with my family, holidays and day trips away.
Certification
Personal licence
Accomplishments
100 % win cards at work full bonus and all for the team as its a joint effort. Last 2 years.
Christmas champion last 5 years winning team incentives for team. being top of 17 sites for sales and bookings TYD over festive period.
NSF 5* AND EHO 5* passing finance audits