Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ELVIS TAWIAH

LONDON,ENG=FIELD

Summary

Experienced technician with a strong background in smartphone application installation, effective escalation routing, and advanced troubleshooting. Proficient in device-resetting, tablet repair, and touchscreen sensitivity adjustment. Demonstrates expertise in software debugging, product knowledge mastery, and unlocking devices. Known for reliability and dependability with skills in port cleaning and maintenance, hardware repair techniques, and fast-paced work adaptability. Adept at liquid damage repair, time management proficiency, battery replacement efficiency, locked phone unlocking, operating system knowledge, and charger port repair.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Mobile phone repair technician

see n select
London, Haringey
05.2019 - Current
  • Developed proficiency in using specialised tools for precise repairs.
  • Adhered strictly to safety guidelines during repair procedures, promoting safe working environment.
  • Provided top-notch customer service to ensure repeat business.
  • Assisted customers in setting up new devices, ensuring complete satisfaction.
  • Perfected skills through regular training sessions keeping abreast with the latest technology advancements.
  • Diagnosed faults in mobile devices for efficient resolution.
  • Improved device functionality with meticulous repair work.
  • Repaired various mobile phone issues, enhancing customer satisfaction.
  • Collaborated with team members on challenging repairs, leading to effective solutions.
  • Tested newly repaired devices to guarantee seamless operation post-repair.
  • Performed software updates for enhanced device performance.
  • Built trustful relationships with suppliers securing timely delivery of parts.
  • Executed preventative maintenance on mobile phones reducing need for future repairs.
  • Provided glass replacements for damaged screen.
  • Tested functionality of mobile device to monitor range.
  • Troubleshot mobile camera to repair damage.

Customer service representative

mobile world
London, Enfield
03.2019 - 04.2019
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Ensured smooth running of operations with timely preparation of reports.
  • Provided top-notch support for increased customer satisfaction.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Performed administrative duties contributing towards smooth store operations.

Education

Higher National Diploma - Information Technology

City and Islington College
London
09.2019 - 07.2023

Skills

  • Smartphone application installation
  • Effective escalation routing
  • Advanced troubleshooting
  • Device-Resetting knowledge
  • Tablet repair experience
  • Touchscreen sensitivity adjustment
  • Software debugging proficiency
  • Product knowledge mastery
  • Unlocking devices
  • Reliability and dependability
  • Port cleaning and maintenance
  • Hardware repairs techniques
  • Fast-Paced work adaptability
  • Liquid damage repair techniques
  • Time management proficiency
  • Battery replacement efficiency
  • Locked phone unlocking
  • Operating system knowledge
  • Charger port repair

Languages

English
Fluent

References

References available upon request.

Timeline

Higher National Diploma - Information Technology

City and Islington College
09.2019 - 07.2023

Mobile phone repair technician

see n select
05.2019 - Current

Customer service representative

mobile world
03.2019 - 04.2019

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ELVIS TAWIAH