ELVIS ANNAN
NORTHAMPTON,NORTHAMPTON
Summary
Accomplished professional with expertise in customer satisfaction and organizational skills. Proven ability in relationship management and maintaining confidentiality. Proficient in Microsoft Excel, enterprise resource planning, and logistics management, with a focus on effective communication and collaboration. Proven track record of reducing transportation costs through strategic vendor negotiations and route planning. Knowledgeable in SAP/ERP Systems and adept at collaborating with cross-functional teams to improve overall operational performance. Strong leadership skills emphasizing team development and conflict resolution, driving continuous improvement and outstanding results.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Operations – European Outbound/Transport Planner
Dachser Intelligent Logistics
Northampton, Northamptonshire
2025.01 - 2026.02
- Planned collections and deliveries, including hazardous materials and customs planning where necessary.
- Booked vehicles and loading space, ensuring correct administration in line with Dachser network standards.
- Accurately administered and monitored outbound operations using various Dachser tools and planning systems.
- Effectively managed loading to meet customer requirements and departmental KPIs.
- Processed cost accruals and purchased invoices accurately and promptly.
- Communicated effectively with other departments in Northampton, across the UK, and other branches in the European network to maintain strong working relationships.
- Managed suppliers efficiently to minimise costs and ensure consistent service.
- Ensured compliance with standard operating procedures in daily processes and upheld company’s quality standards.
- Maximised profit opportunities without compromising quality.
- Responded promptly to customer requests for charter and groupage services, delivering cost effective and efficient solutions.
- Maintained a supplier database to provide a range of cost-effective options supporting Dachser’s customer delivery requirements.
- Ensured all reporting procedures are followed, and that all paperwork is accurate and efficiently handled.
- Administered and processed vehicle dispatch documentation correctly, including CMRs, loading lists, hazardous materials paperwork, and customs documentation.
Customs - Professional Specialist Customs Clearance
Dachser Intelligent Logistics
Northampton, Northamptonshire
2021.06 - 2025.01
- Submitted 100s of export declarations weekly to HMRC using specialised software.
- Ensured compliance with customs and AEO process standard operating procedures.
- Checked and amended relevant paperwork for accuracy.
- Resolved shipment issues through effective problem-solving and customer liaison.
- Reviewed customer documentation to confirm all necessary customs requirements were met.
- Monitored transit guarantee levels for compliance and efficiency.
- Updated monthly exchange rates and revised commodity codes accordingly.
- Led team in supervisor's absence, ensuring operational continuity and goal achievement.
- Provided training and guidance to new employees on customs procedures, regulations and compliance requirements.
- Participated actively in staff meetings; contributed valuable inputs towards process improvements.
- Played key roles as project team member in implementing new customs declaration software, enhancing efficiency and compliance.
- Remained up to date with changes in UK customs legislation (and
EU where applicable) and continually reviewed and recommended process improvements to enhance efficiency and compliance.
Operations –Outbound Planning/Dispatch
Dachser Intelligent Logistics - SECONDMENT
Northampton, Northamptonshire
2024.01 - 2024.07
- Planned daily collections and deliveries across Europe, focusing on reducing empty runs and maximizing vehicle fill rates.
- Booked vehicles, ferries, and, if needed, ensured compliance with hazardous materials regulations.
- Ensured adherence to EU Mobility Package, Working Time Directives, and managed customs documentation for cross-border shipments.
- Liaised with subcontractors and hauliers to negotiate rates, confirm availability, and ensure performance standards are met.
- Tracked shipments in real-time, providing updates to customers, addressing delays, and resolving operational issues.
Data Entry Administrator
Exela Technologies
Northampton, Northamptonshire
2019.09 - 2021.05
- Sorted 100s of cheques daily for accurate processing.
- Scanned 1000s of cheques to digitise records efficiently.
- Entered data into organisational systems for seamless operations.
- Distributed incoming and outgoing posts promptly.
- Performed general administrative duties to support daily functions.
- Participated actively in staff meetings; contributed valuable inputs towards process improvements.
- Managed large volumes of data entry tasks, ensuring quick turnaround time.
Hospitality Assistant
Northampton Saints
2019.09 - 2021.03
- Delivered courteous, professional service to 100s of guests, enhancing overall experience.
- Assisted in preparation for food set-up to ensure efficiency.
- Supported training new employees, promoting skill development.
- Answered queries and maintained at all times welcoming atmosphere for clients.
- Resolved complaints swiftly, preventing potential negative reviews.
- Maintained strict adherence to health and safety regulations whilst handling food and beverages.
Customer Service Advisor
Panther Logistics
2019.08 - 2019.09
- Answered customer enquiries to enhance service efficiency.
- Provided detailed information about products and services to clients.
- Recommended suitable products based on customer needs and preferences.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Strengthened client relationships with clear communication and problem-solving skills.
- Resolved pressing customer issues, ensured repeat business.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Returns Clerk
Panther Logistics
2017.11 - 2018.02
- Sorted returned goods to facilitate efficient inventory management.
- Packaged and packed goods for safe transportation and delivery.
- Monitored warehouse activities to ensure operational efficiency and accuracy.
- Resolved customer queries to enhance service satisfaction.
- Maintained a clean and organised workspace, promoting health and safety standards.
- Optimised communication channels with other departments fostering a collaborative work environment.
- Recorded data of returned items, strengthening inventory management.
- Verified product conditions to ensure fair refund policies.
Customer service Attendant
McDonald's Restaurant Northampton
2017.10 - 2018.02
- Addressed customer complaints and requests to enhance satisfaction levels.
- Created a welcoming environment to encourage enjoyable dining experiences.
- Managed customer interactions to resolve issues promptly and effectively.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Warehouse operative
Kuehne Nagel Northampton
2017.10 - 2018.01
- Received trays into warehouse and ensured accurate documentation.
- Sorted trays into designated categories for efficient processing.
- Operated tray washing machines to maintain cleanliness standards.
- Packed and wrapped washed trays for safe storage and distribution.
- Collaborated on stock checking routines, delivering precise inventory updates.
Warehouse Operative
Clipper Zara Northampton
2017.09 - 2018.01
- Received goods into warehouse, ensuring accurate intake and documentation.
- Scanned items for inventory management to enhance tracking accuracy.
- Identified optimal locations for items to maximise storage efficiency.
- Packaged items securely for distribution to improve delivery reliability.
- Managed disposal of waste materials, upholding a clean working environment.
- Filed records meticulously to maintain precise stock documentation.
Transport Assistant
Ghana Ports and Harbours Authority
2017.06 - 2017.08
- Executed routine vehicle inspections, enhancing road safety.
- Maintained strict transport schedules to ensure punctuality.
- Regularly maintained and cleaned vehicles to improve overall cleanliness.
- Optimised route planning to maximise fuel efficiency.
- Managed delivery documentation for accurate record-keeping.
- Coordinated with dispatchers to facilitate smooth operations.
- Collaborated with logistics personnel to effectively align delivery schedules.
- Assisted in training new staff members, bolstering team proficiency.
Stores Clerk
Ghana Cement
2016.07 - 2016.08
- Ensured customer satisfaction by providing excellent service.
- Performed general cleaning duties regularly, maintained appealing store appearance.
- Utilised knowledge of store layout to assist customers quickly and efficiently.
- Implemented promotional displays effectively to increase sales visibility.
- Assisted customers with product queries to improve in-store experience.
- Communicated effectively with customers, enhanced their shopping experience.
- Collaborated with team members for efficient store operations.
Admin Assistant
Takoradi Flour Mill Ghana
2015.06 - 2015.07
- Facilitated accurate record-keeping through proficient data entry skills.
- Updated company databases with new employee contact information and employment details.
- Enhanced customer satisfaction by responding promptly to email and phone queries.
- Oversaw front desk operations to ensure efficient reception area functioning.
- Supported staff with administrative needs for photocopying, faxing and filing.
Cashier
Hannah Newman food shop
2013.09 - 2014.09
- Efficiently managed customer requests to enhance service satisfaction.
- Handled cash transactions and secured tills during cashing up.
- Resolved customer complaints, ensuring swift problem resolution.
- Collaborated with store management for seamless daily operations.
- Displayed patience with challenging customers, maintaining professionalism.
- Identified counterfeit notes, safeguarding financial integrity.
- Updated with store promotions to deliver accurate customer information.
Education
Postgraduate Degree - Msc Logistics and Supply Chain
University of Northampton
Northampton, NTH 2022.08 - 2023.05
Bachelor of Science - Business Administration (Logistics and Supply Chain Management)
Kwame Nkrumah University of Science And Technology
Kumasi 2013.08 - 2019.05
High School Diploma - Business
St. Augustine's College Cape
Cape Coast, Ghana 2009.08 - 2013.05
Skills
- Organizational skills
- Problem-solving and resolution
- Relationship management
- Microsoft Excel proficiency
- Time management
- Communication and collaboration
- Innovative thinking
- Logistics management
- Information analysis
- Initiative taking
- Resilience under pressure
- Time efficiency
- Attention to detail
- Conflict resolution strategies
- Resourcefulness
References
REFERENCES Available on request
Timeline
Operations – European Outbound/Transport Planner
Dachser Intelligent Logistics
2025.01 - 2026.02
Operations –Outbound Planning/Dispatch
Dachser Intelligent Logistics - SECONDMENT
2024.01 - 2024.07
Postgraduate Degree - Msc Logistics and Supply Chain
University of Northampton
2022.08 - 2023.05
Customs - Professional Specialist Customs Clearance
Dachser Intelligent Logistics
2021.06 - 2025.01
Data Entry Administrator
Exela Technologies
2019.09 - 2021.05
Hospitality Assistant
Northampton Saints
2019.09 - 2021.03
Customer Service Advisor
Panther Logistics
2019.08 - 2019.09
Returns Clerk
Panther Logistics
2017.11 - 2018.02
Customer service Attendant
McDonald's Restaurant Northampton
2017.10 - 2018.02
Warehouse operative
Kuehne Nagel Northampton
2017.10 - 2018.01
Warehouse Operative
Clipper Zara Northampton
2017.09 - 2018.01
Transport Assistant
Ghana Ports and Harbours Authority
2017.06 - 2017.08
Stores Clerk
Ghana Cement
2016.07 - 2016.08
Admin Assistant
Takoradi Flour Mill Ghana
2015.06 - 2015.07
Cashier
Hannah Newman food shop
2013.09 - 2014.09
Bachelor of Science - Business Administration (Logistics and Supply Chain Management)
Kwame Nkrumah University of Science And Technology
2013.08 - 2019.05
High School Diploma - Business
St. Augustine's College Cape
2009.08 - 2013.05