Elvin Martinez Silverio
Northolt,Middlesex
Summary
Dependable ramp agent with extensive experience in baggage handling and aircraft turnaround at Heathrow Airport. Fluent in Spanish and English, demonstrating strong communication skills and teamwork. Recognized for maintaining safety standards and enhancing operational workflows, ensuring timely departures and minimal delays. Physically fit and accustomed to handling heavy goods, with a valid airside driver's pass and experience at working airside at Heathrow airport.
Overview
16
16
years of professional experience
Work history
Ramp Agent
Swissport
LONDON - Heathrow, Middlesex
2025.02 - Current
- Promptly reported any discrepancies or issues regarding freight shipment, aiding in problem resolution.
- Maintained accurate documentation of cargo loads to ensure proper handling and delivery.
- Ensured safe movement around the tarmac by driving specialised airport vehicles responsibly.
- Guided aircraft to parking positions, contributing to timely departures.
- Loading and unloading luggage mail, freight from aircraft holds.
- Sorting and transferring baggage between the terminal and the aircraft using carts and conveyor systems.
- Handling special cargo, such as live animals and hazardous materials, following strict safety protocols.
- Enhanced safety by conducting thorough pre-flight checks of aircraft.
- Securing aircraft by placing safety cones and wheel chocks around the plane immediately after landing.
- Driving and operating support equipment including baggage tugs, belt loaders and container loaders.
- Adhered strictly to all relevant regulations, ensuring compliance within the ramp area operation.
Delivery Driver - Waitrose
Surecall
Greenford , London
2021.02 - 2025.02
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Applied personal road knowledge and GPS application to set shortest routes.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Submitted required documentation upon journey completion.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Carried out complex manoeuvres in busy, high pressure environments.
- Completed required paperwork certifying [Type] deliveries.
- Regularly updated control centre on location and availability .
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Drove van for timely delivery of parcels and mail following government standards.
Delivery Driver
Point To Point Couriers
Acton , London
2020.09 - 2021.02
- Verified over 10 long distance daily deliveries against shipping instructions before delivering to customers.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Selected most efficient routes in compliance with delivery instructions and fuel policy.
- Completed and submitted logs and paperwork every day to maintain records.
- Interpreted maps and followed written and verbal directions.
Catering Assistant
Compass Group
Euston , London
2012.01 - 2020.11
- Ensured compliance with health and safety regulations and procedures, and food safety legislation.
- Ensured continued cleanliness and usability of crockery, cutlery and utensils for a smooth-running, high-functioning kitchen.
- Carefully prepared food in accordance with menus, portion control and agreed quality standards.
- Maintained timely rubbish removal, mopping and sweeping of floors.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Stock take
- Organised board meeting rooms and functions
Doorman
Richer Events
New Milton , Hampshire
2010.09 - 2011.12
- Checked guest ID to ensure establishment age-limit requirements are consistently adhered to.
- Monitored guest behaviour, maintaining a positive, safe environment at all times.
- Swiftly resolved rule violations, enabling continued adherence with establishment regulations.
Education
Diploma In General Subjects - General Subjects
Grogorio Luperon
Batey Sosua , Dominican Republic 2002-06
Laser Level 2 Award For Working As A Cctv Operator - Surveillance
Trident Awards
London 2020-12
Skills
- Dependable and reliable
- Full UK driving licence - no points
- Car owner
- Courteous and polite
- Fluent in Spanish
- Baggage process knowledge
- Following safety regulations
- Airport protocol understanding
- Cargo and freight
- Physical stamina and strength
- Aircraft safety checks
Languages
Spanish
Advanced
Timeline
Ramp Agent
Swissport
2025.02 - Current
Delivery Driver - Waitrose
Surecall
2021.02 - 2025.02
Delivery Driver
Point To Point Couriers
2020.09 - 2021.02
Catering Assistant
Compass Group
2012.01 - 2020.11
Doorman
Richer Events
2010.09 - 2011.12
Diploma In General Subjects - General Subjects
Grogorio Luperon
Laser Level 2 Award For Working As A Cctv Operator - Surveillance
Trident Awards