Eltjon Zekaj
London,ENG
Summary
A highly skilled and adaptable worker with extensive experience across the construction, retail, and hospitality industries. Demonstrates exceptional technical proficiency, outstanding customer service abilities, and a commitment to excellence in all endeavours. Known for a proactive approach, strong work ethic, and the ability to thrive in diverse and challenging environments. Eager to leverage expertise and dedication to roles that demand versatility and collaboration.
Overview
3
3
years of professional experience
Work History
Runner
Novikov Restaurant and Lounge
Mayfair, City of Westminster
11.2021 - 03.2022
- Delivered personalised, high-end shopping experiences in a fast-paced, customer-focused hospitality environment.
- Maintained in-depth knowledge of product offerings and made tailored recommendations based on customer needs and preferences.
- Ensured a polished, organised environment, adhering to company standards and creating an inviting atmosphere for clients wanting to dine.
- Collaborated effectively with team members to provide seamless and efficient service, enhancing the overall customer experience.
- Increased client satisfaction and sales by suggesting additional items and complementary products, maximising the hospitality experience.
Customer service assistant
Sainsbury's Local
Stanmore, Harrow
02.2024 - 01.2025
- Delivered personalised, high-quality service by assisting customers in selecting products that match their preferences, needs, and style.
- Managed inventory and ensured that stock levels of popular items were consistently replenished to meet client demand.
- Utilised product knowledge to suggest complementary items and create tailored shopping experiences for customers.
- Processed transactions accurately, adhering to cash-handling procedures while maintaining a seamless shopping experience.
- Worked closely with clients to understand their tastes, preferences, and requirements, ensuring their satisfaction and loyalty.
- Contributed to achieving team goals by consistently delivering excellent customer service and enhancing customer satisfaction.
- Managed time effectively during busy periods to provide prompt service and minimise wait times for clients.
Bricklayer/Labourer
Self Employed
London
09.2022 - 01.2023
- - Assisted in constructing, repairing, and maintaining brick structures and surfaces.
- - Measured and prepared materials according to project specifications.
- - Worked collaboratively with other tradespeople to meet project deadlines.
- - Ensured adherence to safety protocols and construction standards at all times.
- - Laid bricks according to specified patterns for aesthetically pleasing results.
Education
Certificate of Higher Education - Level 1 / Level 2 Financial Education
Hatch End Sixth Form
London 09/2021 - 01/2022
Diploma of Higher Education - BTEC Business Level 3 Extended diploma
Hatch End Sixth Form
London 09/2021 - 05/2023
GCSEs - Mathematics
Whitefriars Secondary School
London 09/2015 - 07/2020
GCSEs - Business Studies
Whitefriars Secondary School
London 09/2018 - 07/2020
GCSEs - English Language
Whitefriars
London 09/2015 - 07/2020
Skills
- Excellent communication and interpersonal skills
- Ability to work effectively in team settings
- Strong organisational and multitasking abilities
- Knowledge of health and safety standards
- Hands-on experience in retail, hospitality, and construction
Languages
Albanian
Advanced
Timeline
Customer service assistant
Sainsbury's Local
02.2024 - 01.2025
Bricklayer/Labourer
Self Employed
09.2022 - 01.2023
Runner
Novikov Restaurant and Lounge
11.2021 - 03.2022
Certificate of Higher Education - Level 1 / Level 2 Financial Education
Hatch End Sixth Form
09/2021 - 01/2022
Diploma of Higher Education - BTEC Business Level 3 Extended diploma
Hatch End Sixth Form
09/2021 - 05/2023
GCSEs - Mathematics
Whitefriars Secondary School
09/2015 - 07/2020
GCSEs - Business Studies
Whitefriars Secondary School
09/2018 - 07/2020
GCSEs - English Language
Whitefriars
09/2015 - 07/2020
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