Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Elsona Kurti

Elsona Kurti

Stoke-on-Trent,Staffordshire

Summary

With experience in sales, customer service and client support in the energy and telecommunications sectors. With strong decision-making skills based on data after completing an MSc in International Business with Data Analytics at Ulster University. Skilled in sales negotiations, customer data management and market research. I speak Italian, English and Albanian. I am passionate about working in multicultural environments and leveraging analytical expertise to drive business success.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Energy sales representative ( Italian Speaking)

Maxima consulting
Tirana, Albania
12.2019 - 08.2023
  • Contacted Italian-speaking costumers to promote electricity and gas services.
  • Explained products, tariffs, and special offers in detail to ensure customer understanding.
  • Achieved monthly sales targets and contributed to team performance goals.
  • Build strong customer relationships by providing professional advice and support.
  • Handled objections effectively and closed sales through persuasive communication.

Sales advisor (Internet services)

Abissnet
Elbasan, Albania
03.2017 - 12.2018
  • Welcomed and assisted walk-in customers, providing detailed information on internet and TV service packages.
  • Explained offers, tariffs, and promotions clearly to help clients choose the most suitable service.
  • Maintained excellent customer service standards to ensure client satisfaction and loyalty.

Education

Master of Science - International Business with Data Analytics

Ulster University
Birmingham
11.2023 - 09.2024

Skills


  • Sales and Negotiation
  • Customer Relationship Management
  • Data Analysis & Business Reporting
  • Market Research & Competitive Analysis
  • Problem Solving & Conflict Resolution
  • Client Communication- Italian, English & Albanian
  • Time Management & Team Collaboration
  • Sales report compilation

Languages

English
Upper intermediate (B2)
Italian
Upper intermediate
Albanian
Native

Certification

  • IELTS- English Language Proficiency (B2), [2023].


  • Google Digital Garage - Fundamentals of Digital Marketing.


  • Microsoft Learn- Power BI / Excel / Data Analytics.


  • Mode Analytics -SQL for Data Analysis




Timeline

Master of Science - International Business with Data Analytics

Ulster University
11.2023 - 09.2024

Energy sales representative ( Italian Speaking)

Maxima consulting
12.2019 - 08.2023

Sales advisor (Internet services)

Abissnet
03.2017 - 12.2018

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Elsona Kurti