Elsona Kurti
Stoke-on-Trent,Staffordshire
Summary
With experience in sales, customer service and client support in the energy and telecommunications sectors. With strong decision-making skills based on data after completing an MSc in International Business with Data Analytics at Ulster University. Skilled in sales negotiations, customer data management and market research. I speak Italian, English and Albanian. I am passionate about working in multicultural environments and leveraging analytical expertise to drive business success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Energy sales representative ( Italian Speaking)
Maxima consulting
Tirana, Albania
2019.12 - 2023.08
- Contacted Italian-speaking costumers to promote electricity and gas services.
- Explained products, tariffs, and special offers in detail to ensure customer understanding.
- Achieved monthly sales targets and contributed to team performance goals.
- Build strong customer relationships by providing professional advice and support.
- Handled objections effectively and closed sales through persuasive communication.
Sales advisor (Internet services)
Abissnet
Elbasan, Albania
2017.03 - 2018.12
- Welcomed and assisted walk-in customers, providing detailed information on internet and TV service packages.
- Explained offers, tariffs, and promotions clearly to help clients choose the most suitable service.
- Maintained excellent customer service standards to ensure client satisfaction and loyalty.
Education
Master of Science - International Business with Data Analytics
Ulster University
Birmingham 2023.11 - 2024.09
Skills
- Sales and Negotiation
- Customer Relationship Management
- Data Analysis & Business Reporting
- Market Research & Competitive Analysis
- Problem Solving & Conflict Resolution
- Client Communication- Italian, English & Albanian
- Time Management & Team Collaboration
- Sales report compilation
Languages
English
Upper intermediate (B2)
Italian
Upper intermediate
Albanian
Native
Certification
- IELTS- English Language Proficiency (B2), [2023].
- Google Digital Garage - Fundamentals of Digital Marketing.
- Microsoft Learn- Power BI / Excel / Data Analytics.
- Mode Analytics -SQL for Data Analysis
Timeline
Master of Science - International Business with Data Analytics
Ulster University
2023.11 - 2024.09
Energy sales representative ( Italian Speaking)
Maxima consulting
2019.12 - 2023.08
Sales advisor (Internet services)
Abissnet
2017.03 - 2018.12