Summary
Overview
Work history
Education
Skills
Timeline
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Elsie Pattenden

lydd on sea,kent

Summary

Passionate and dedicated Beauty Therapist who offers strong knowledge of industry trends and products. Uncovers customer needs with active listening and industry training. Advanced in managing a full client column, building strong, long-term client relationships through tailored treatments and excellent customer service. My expertise lies in providing bespoke beauty therapies. looking for a change in salon to further develop my skills and continue delivering exceptional treatments

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Beauty therapist

The rye retreat
Rye, East Sussex
11.2018 - 11.2024
  • performed countless treatments with high-end levels of care leaving the client satisfied
  • Administered advanced body massage techniques for stress reduction and muscle tension release
  • Increased client comfort by applying gentle waxing methods.
  • Enhanced salon reputation with high-quality manicure and pedicure services.
  • Utilised hot stone therapy techniques, easing muscle tension effectively.
  • Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
  • Answered clients' queries and requests by phone and email.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Attended training to deliver a range of professional treatments offered by the salon.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Consulted with clients to understand and meet individual beauty needs.
  • Built relationships with repeat customers fostering trust and loyalty within the client base.
  • I applied my detailed knowledge of each client's eye shape and lash condition to every lash lift I performed.

waitress

Park Holidays UK
Dymchurch, Kent
07.2018 - 09.2018
  • Managed table settings for enhanced dining experience.
  • Showcased extensive knowledge of menu items, andheightened customer decision-making.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.

Education

GCSEs - math , English ,

marsh academy
New Romney, Kent
09.2013 - 06.2018

beauty therapy level 2 - beauty

Ashford collage
Ashford, Kent
09.2018 - 04.2019

beauty therapy level 3 - beauty

hasting collage
Hastings, East Sussex
09.2019 - 04.2020

level 4 diploma - beauty

advanced beauty therapy level 4
Hastings, East Sussex
09.2020 - 04.2021

Skills

  • Bespoke massage and facial treatments tailored to client needs
  • Proficient in manicures, pedicures, waxing, facials, lash lifts and tinting
  • Experience with Hot Stone massage
  • Excellent client communication and relationship-building
  • Strong attention to detail and high standards of work
  • Appointment scheduling and client consultation
  • Experience with CACI facials
  • Upselling
  • Empathetic communication


Timeline

level 4 diploma - beauty

advanced beauty therapy level 4
09.2020 - 04.2021

beauty therapy level 3 - beauty

hasting collage
09.2019 - 04.2020

Beauty therapist

The rye retreat
11.2018 - 11.2024

beauty therapy level 2 - beauty

Ashford collage
09.2018 - 04.2019

waitress

Park Holidays UK
07.2018 - 09.2018

GCSEs - math , English ,

marsh academy
09.2013 - 06.2018

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Elsie Pattenden