Elsie Pattenden
lydd on sea,kent
Summary
Passionate and dedicated Beauty Therapist who offers strong knowledge of industry trends and products. Uncovers customer needs with active listening and industry training. Advanced in managing a full client column, building strong, long-term client relationships through tailored treatments and excellent customer service. My expertise lies in providing bespoke beauty therapies. looking for a change in salon to further develop my skills and continue delivering exceptional treatments
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Beauty therapist
The rye retreat
Rye, East Sussex
2018.11 - 2024.11
- performed countless treatments with high-end levels of care leaving the client satisfied
- Administered advanced body massage techniques for stress reduction and muscle tension release
- Increased client comfort by applying gentle waxing methods.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Utilised hot stone therapy techniques, easing muscle tension effectively.
- Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
- Answered clients' queries and requests by phone and email.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver a range of professional treatments offered by the salon.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Consulted with clients to understand and meet individual beauty needs.
- Built relationships with repeat customers fostering trust and loyalty within the client base.
- I applied my detailed knowledge of each client's eye shape and lash condition to every lash lift I performed.
waitress
Park Holidays UK
Dymchurch, Kent
2018.07 - 2018.09
- Managed table settings for enhanced dining experience.
- Showcased extensive knowledge of menu items, andheightened customer decision-making.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Education
GCSEs - math , English ,
marsh academy
New Romney, Kent 2013.09 - 2018.06
beauty therapy level 2 - beauty
Ashford collage
Ashford, Kent 2018.09 - 2019.04
beauty therapy level 3 - beauty
hasting collage
Hastings, East Sussex 2019.09 - 2020.04
level 4 diploma - beauty
advanced beauty therapy level 4
Hastings, East Sussex 2020.09 - 2021.04
Skills
- Bespoke massage and facial treatments tailored to client needs
- Proficient in manicures, pedicures, waxing, facials, lash lifts and tinting
- Experience with Hot Stone massage
- Excellent client communication and relationship-building
- Strong attention to detail and high standards of work
- Appointment scheduling and client consultation
- Experience with CACI facials
- Upselling
- Empathetic communication
Timeline
level 4 diploma - beauty
advanced beauty therapy level 4
2020.09 - 2021.04
beauty therapy level 3 - beauty
hasting collage
2019.09 - 2020.04
Beauty therapist
The rye retreat
2018.11 - 2024.11
beauty therapy level 2 - beauty
Ashford collage
2018.09 - 2019.04
waitress
Park Holidays UK
2018.07 - 2018.09
GCSEs - math , English ,
marsh academy
2013.09 - 2018.06