Elsie Flack
Pakenham, Bury St Edmunds,Suffolk
Summary
Highly skilled in public-facing roles, with extensive experience in communication, customer service, and teamwork across waitressing and bar work. Demonstrates strong organisational abilities, including managing diaries and bookings to ensure seamless operations for both customers and staff. Proficient in troubleshooting, prioritising tasks effectively, and maintaining a customer-first approach. Recognised for punctuality, dependability, and a friendly demeanour. Possesses IT skills developed through academic qualifications and practical application. Open to part-time/full-time work or apprenticeship opportunities and positioned to offer flexible hours.
Overview
4
4
years of professional experience
Work history
Waitress and bar service
The Pakenham Fox
Pakenham, Suffolk
07.2022 - Current
- Providing friendly and efficient customer service
- Clear communication with other staff and members of the public
- Taking food and drinks orders accurately and delivering them promptly
- Operating the till, processing cash and card payments, and handling transactions accurately
- Handling customer queries, complaints and requests in a professional manner
- Stocking and replenishing bar supplies and assisting inventory checks
- Taking bookings over the phone and in person
- Adhering to health, safety, and hygiene standards at all times
- Supporting high-volume seasonal events serving 300+ guests, delegating where appropriate to ensure smooth event operations
Waitress and food prep
Good for a party catering service
Bury St Edmunds , Suffolk
02.2023 - 03.2024
- Setting up venues for events, including arranging tables, chairs, decorations and service stations to meet client requirements
- Cleaning, sanitising and setting up equipment and food prep stations to ensure a safe environment
- Basic food prep canapés while adhering to food hygiene and health and safety standards.
- Providing prompt, friendly and organised service
- Working efficiently as part of a team in fast-paced time-sensitive situations
Education
A-Levels - Textiles & Psychology
Beyton sixth form
Beyton, Suffolk 09/2023 - 06/2025
GCSEs -
Thurston community college
Thurston, Suffolk 09/2018 - 06/2023
Skills
- Excellent communication skills
- Punctuality and dependability
- Teamwork and collaboration
- Approachable and friendly
- Troubleshooting and problem-solving
- Administrative experience
- Strong organisational skills
- Attention to detail
- Proficient IT skills
References
References available upon request.
Timeline
Waitress and food prep
Good for a party catering service
02.2023 - 03.2024
Waitress and bar service
The Pakenham Fox
07.2022 - Current
A-Levels - Textiles & Psychology
Beyton sixth form
09/2023 - 06/2025
GCSEs -
Thurston community college
09/2018 - 06/2023