Elouise Bentley
Neath
Summary
As a Law graduate from Swansea University, as well as recently completing my LPC there, I have continuously strived for improvements in both my academic work and personal self.
I am accustomed to handling a busy workload, including managing a small team of staff, working to deadlines and putting in hours outside of my contract. I have worked with my current employer since leaving school, volunteering with them before gaining official employment. I have progressed through the company, fulfilling different roles throughout the establishment. I am now keen to pursue a legal career and put my theoretical skills into practice, to develop as a legal practitioner in a challenging environment.
I have a very active lifestyle and have become well adapted to balancing my day-to-day work and hobbies. However, my commitment to pursuing a legal career will always take priority.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Development Team Assistant Manager
Celtic Credit Union
Neath
09.2022 - Current
- Managing projects as well as a small team of staff.
- Building and maintaining good working relations with all manner of the public, local business owners, charities and local authorities.
- Interacting with the community to promote services and highlight the importance of financial awareness.
- Attending schools to give talks about financial awareness, as well as training and then supporting pupils and staff to run their own school bank.
- Writing content for website and social media posts.
- Collecting and recording data in multiple formats to submit to Welsh Government quarterly.
Telephonist
Celtic Credit Union
Neath
04.2019 - 07.2022
- Interacted with customers via telephone with a polite, proficient and professional approach.
- Use of both Kesho and Progress financial software.
- Responded to emails regarding customer queries using good knowledge, etiquette and problem solving to address their needs.
- Carried out all manner of administrative work.
- Mentored and supervised new staff when in training.
- Carried out relevant identification procedures.
- Managed daily appointments with loans officers.
Cashier
Celtic Credit Union
Neath
09.2015 - 04.2019
- Carried out face to face interactions with customers of all ages and backgrounds, following all identification procedures.
- Handled cash and card transactions efficiently and correctly, tracking them via balance sheets.
- Completed opening and closing procedures daily.
- Dealt with queries about services politely and professionally, supporting positive customer experiences.
- Dealt with customers experiencing difficult circumstances, helping with issues that I could, and also going beyond my role to assist with other matters too.
Education
Master of Law - Legal Practice and Advanced Drafting
Swansea University
Swansea 09.2021 - 09.2023
Bachelor of Laws - Law and Criminology
Swansea University
Swansea, City and County of Swansea 09.2018 - 08.2021
A-Levels -
Neath Port Talbot College
Neath 09.2015 - 06.2018
Skills
- Able to work in fast-paced, demanding environments
- Able to manage my own workload
- Legal research
- Commercial awareness
- Able to work under pressure - essential when having to meet deadlines
- Experienced user of all aspects of Microsoft Office
- Able to work as part of a team
- Experienced user of Zoom, an indispensable skill since the Pandemic
- Able to communicate with members of the public of all ages, abilities and backgrounds
- Comprehensive understanding of the SRA principles and Codes of Conduct
- First Aid in the Workplace Trained (2022 - 2025)
Interests
I am an avid believer of a healthy work-life balance. I have owned horses since I was a child and really enjoy the outdoors and all aspects of riding and owning horses. I compete at local competitions and I am a member of my local branch of the Pony Club, where I also volunteer. Having horses from a young age has given me great levels of dedication, discipline and responsibility and has certainly shaped me into the hard-working and committed person that I am today. I am also involved in the farming community and get involved in events throughout the year such as shearing, lambing and harvest. I have learnt so much during the past few years of doing this and I really enjoy the lifestyle.
References
Julie Mallinson - Operations and Business Development Manager (Celtic Credit Union)
- Phone : 07983489503
- Email : julie.mallinson@celticcreditunion.co.uk
Dr Rhian Hopkins - Medical Examiner (Office of the Lead Medical Examiner for Wales - NHS)
- Phone : 07815318818
Timeline
Development Team Assistant Manager
Celtic Credit Union
09.2022 - Current
Master of Law - Legal Practice and Advanced Drafting
Swansea University
09.2021 - 09.2023
Telephonist
Celtic Credit Union
04.2019 - 07.2022
Bachelor of Laws - Law and Criminology
Swansea University
09.2018 - 08.2021
Cashier
Celtic Credit Union
09.2015 - 04.2019
A-Levels -
Neath Port Talbot College
09.2015 - 06.2018