Summary
Overview
Work History
Education
Skills
Date of Birth
Timeline
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Eloise Williams

Aberystwyth,CGN

Summary

I am currently a second year student at Aberystwyth University studying Psychology with an integrated year abroad.

I am a proven team player and skilled communicator, I significantly enhanced customer satisfaction and efficiency at Express Cafe by mastering both front-of-house and back-of-house operations. Skilled in cash handling and problem-solving, I consistently contributed to a positive and productive work environment, demonstrating exceptional customer service and interpersonal skills.

My availability consists of evenings and weekends and I may be available during weekdays dependent on my timetable.

Overview

4
4
years of professional experience

Work History

Barista

Express Cafe
07.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled wait time with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise.

Cook's Assistant

Express Cafe
11.2020 - Current
  • Worked with the chef to prepare daily food specials and other supplies.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Monitored food quality and temperature for safe consumption.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers including, vegetarian, vegan and gluten-free.
  • Plated and garnished dishes for uniform presentation standards.
  • Assisted in inventory management, preventing shortages and overstock situations.
  • Implemented strict hygiene practices, significantly reducing cross-contamination risks.
  • Streamlined communication between the kitchen and front of the house, ensuring smoother service.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.

Dishwasher

Express Cafe
07.2020 - Current
  • Kept kitchen areas neat and clean by removing rubbish and organizing supplies.
  • Followed instructions to complete tasks on time.
  • Kept the work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by food safety.
  • Completed extra cleaning work on bins, dry storage areas and other fixtures to keep the kitchen spotless.
  • Contributed to a positive team environment through effective communication and collaboration with other kitchen staff members.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Telephone Operator in a Chinese Restaurant

Dragons Lair
05.2021 - 09.2023
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.

Education

Bachelor of Science - Psychology

Aberystwyth University
Aberystwyth, United Kingdom
06.2027

A-Levels - Psychology, Business, Sociology

Welshpool High School
Welshpool, Powys
08.2023

GCSE - Science, History, Geography, Maths, English, Welsh

Welshpool High School
Welshpool, Powys
08.2021

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Communication
  • Exceptional customer service
  • Time management

Date of Birth

23/09/2004

Timeline

Barista

Express Cafe
07.2021 - Current

Telephone Operator in a Chinese Restaurant

Dragons Lair
05.2021 - 09.2023

Cook's Assistant

Express Cafe
11.2020 - Current

Dishwasher

Express Cafe
07.2020 - Current

Bachelor of Science - Psychology

Aberystwyth University

A-Levels - Psychology, Business, Sociology

Welshpool High School

GCSE - Science, History, Geography, Maths, English, Welsh

Welshpool High School

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