Eloise Thompson
Mobberley,Cheshire
Summary
Operations and people leader with expertise in operational leadership, multi-site service delivery and commercial growth. Proven track record in developing services, improving customer experience and sustaining health, safety, and compliance. Skilled in performance management and stakeholder management to deliver measurable results.
Overview
1
1
Language
11
11
years of professional experience
Work history
Extended Services Manager
The Laurus Trust
Cheadle, Stockport
2022.11 - Current
- Managed team of managers, overseeing approximately 60 staff and 20 external service providers to ensure effective service delivery.
- Lead the strategic and operational delivery of customer-facing services across all Trust primary schools, ensuring consistent, high-quality provision across a complex multi-site operation.
- Partner with senior leaders and central services to solve complex operational challenges, advise on strategic decisions and drive continuous improvement.
- Lead strategic improvement projects from analysis through to implementation, engaging stakeholders and embedding change across multiple sites.
- Develop and implement operating models, SOPs and systems to improve service quality, efficiency and sustainable delivery.
- Analyse budgets, use financial and performance data to identify opportunities, manage risk and improve financial sustainability.
Primary School Class Teacher
The Fallibroome Trust
Macclesfield, Cheshire East
2015.09 - 2023.11
- Planned and delivered high-quality teaching and learning, using assessment and data to monitor progress, identify needs and adapt provision to improve pupil outcomes, while maintaining a strong focus on wellbeing, safeguarding and inclusion.
- Led MFL provision across school, developed curriculum approaches and resources, supported colleagues with effective practice, and contributed to school improvement initiatives.
Education
Bachelor of Arts - Education
Manchester Metropolitan University
09/2011 - 06/2015
Advanced Certified Nutrition Diploma - Level 5 - Health and Wellbeing
Diet Specialist
01/2022 - 06/2022
Antenatal and Postnatal Educator - Diploma - Health and Wellbeing
The Perinatal Academy
01/2025 - 05/2025
Skills
- Operational Leadership
- People Management
- Commercial Strategy & Growth
- Service Development
- Budget Management
- Customer Experience
- Performance Management
- Stakeholder Management
- Health, Safety & Compliance
- Change implementation
Affiliations
- Padel
- Running
- Personal Development
- Antenatal Education
Languages
French
Proficient (C2)
Timeline
Extended Services Manager
The Laurus Trust
2022.11 - Current
Primary School Class Teacher
The Fallibroome Trust
2015.09 - 2023.11
Antenatal and Postnatal Educator - Diploma - Health and Wellbeing
The Perinatal Academy
01/2025 - 05/2025
Advanced Certified Nutrition Diploma - Level 5 - Health and Wellbeing
Diet Specialist
01/2022 - 06/2022
Bachelor of Arts - Education
Manchester Metropolitan University
09/2011 - 06/2015