Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eloise Pesticcio-croll

Penarth

Summary

Dynamic leader with a proven track record at Starbucks, excelling in customer-oriented service and inventory control. Experienced in staff management and training, significantly enhancing operational efficiency and customer satisfaction. Achieved notable sales growth through strategic upselling and team mentoring. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2022 - Current
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed staff hiring, training and supervision.

Holding Store Manager

Starbucks
05.2024 - 10.2024
  • Resolved escalated customer service issues professionally, reinforcing the company''s commitment to excellent customer care.
  • Monitored market competition closely by conducting regular competitor analysis to stay ahead in the retail landscape effectively.
  • Ensured compliance with company policies, local regulations, and health and safety standards throughout daily operations.
  • Managed budget allocation for store expenses, maintaining financial stability and contributing to overall company growth.
  • Researched industry trends to identify growth opportunities, incorporating best practices into store operations for competitive advantage.
  • Managed employee scheduling efficiently while accommodating individual needs without compromising productivity or coverage during peak hours.
  • Managed inventory control, cash control, and store opening and closing procedures.

Barista

Starbucks
08.2020 - 08.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Stanwell School
Penarth, United Kingdom

Skills

Customer-Oriented

Inventory Control

Schedule Management

Training and mentoring

Staff Management

Timeline

Holding Store Manager

Starbucks
05.2024 - 10.2024

Shift Supervisor

Starbucks
08.2022 - Current

Barista

Starbucks
08.2020 - 08.2022

Stanwell School

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Eloise Pesticcio-croll