Eloise Maule
Bourne End,Buckinghamshire
Summary
A friendly, enthusiastic and reliable Management student at the University of Bath seeking a part-time waitress position.
Experienced in customer-facing roles, including reception at Marlow Club, managing member interactions, serving beverages, operating the till, and overseeing gym memberships. Developed strong communication, teamwork, and organisational skills through a marketing internship, mentoring primary school pupils, and organising fundraising events for World Challenge. Proven ability to enhance customer satisfaction and streamline operations.
A great multi-tasker, who enjoys working in fast-paced environments, providing excellent customer service and contributing positively to a team, creating a welcoming experience for every customer.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist
The Marlow Club
Marlow, Buckinghamshire
2023.09 - Current
- Welcomed members and visitors, providing a friendly, professional and welcoming first impression.
- Delivered excellent customer service by answering enquiries in person, over the phone and via email.
- Operated the till confidently, processing payments for drinks, memberships and other club services accurately.
- Resolved customer queries efficiently, helping to create a positive experience for all members.
- Worked effectively as part of a team in a busy environment, balancing multiple tasks while remaining calm and organised.
Intern
Full Potential Group
Bourne End, Buckinghamshire
2026.06 - Current
- Work collaboratively with colleagues to meet deadlines and contribute to ongoing projects.
- Supporting the marketing team with a range of day-to-day marketing activities and campaigns.
- Assist with creating and scheduling content for social media and digital platforms.
- Develop strong organisational, communication and time-management skills while working in a professional business environment.
Primary School Mentor
Holy Trinity Primary School
Marlow, Buckinghamshire
2023.11 - 2024.06
- Adapted my approach to meet individual needs, demonstrating empathy, flexibility and problem-solving skills.
- Supported pupils with their learning and wellbeing through one-to-one and small group mentoring.
- Built positive relationships with pupils, staff and parents by communicating in a friendly, patient and professional manner.
- Worked collaboratively with teachers and other staff to ensure pupils received the best possible support.
Charity fundraiser
World Challenge
Gerrards Cross, Buckinghamshire
2023.01 - 2024.12
- Organised and participated in fundraising activities, including bake sales, car washes and school events, to raise money for a World Challenge expedition.
- Worked as part of a team to plan and deliver successful fundraising events.
- Engaged confidently with members of the public, promoting events and encouraging donations.
Education
Bachelor of Science - Management
University of Bath
Bath 2025.09 -
A-Levels - Business, Psychology and Drama
Sir William Borlase Grammar School
Marlow, Buckinghamshire 2023.09 - 2025.06
Skills
- Multi-line phone systems
- Customer service excellence
- Time management
- Efficient under pressure
- Quick learner
- Teamwork and collaboration
- High initiative
- Reliable and punctual
- Perceptive and empathetic
- Friendly and approachable
Affiliations
- Member of The National Youth Theatre
- Ballet dancer
- Tennis Society
Timeline
Intern
Full Potential Group
2026.06 - Current
Bachelor of Science - Management
University of Bath
2025.09 -
Primary School Mentor
Holy Trinity Primary School
2023.11 - 2024.06
Receptionist
The Marlow Club
2023.09 - Current
A-Levels - Business, Psychology and Drama
Sir William Borlase Grammar School
2023.09 - 2025.06
Charity fundraiser
World Challenge
2023.01 - 2024.12