Eloise Lamb
Newcastle Upon Tyne,England
Summary
Dedicated professional with expertise in customer service excellence, adept at delivering high-quality guest experiences and resolving inquiries with professionalism. Demonstrates strong communication skills, both verbal and written, to effectively engage with guests, colleagues, and management. Skilled in problem-solving to address concerns promptly and ensure customer satisfaction. Excels in teamwork and collaboration within fast-paced environments while maintaining attention to detail and ensuring accuracy in service delivery. Proficient in multitasking and time management, handling multiple responsibilities efficiently under pressure.
Overview
2
2
years of professional experience
Work History
Assembly line worker
CMP Products
Cramlington, Northumberland
07.2022 - 08.2024
- Met personal and team production goals consistently to fulfil established quotas.
- Sorted defected products to enhance final product quality.
- Assembled products and components using variety of equipment, making proactive adjustments to settings to produce work within tight tolerances.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
Marketing intern
Drummond Central
Newcastle upon Tyne, Tyne and Wear
07.2022 - 07.2022
- Leveraged data to produce informative, helpful marketing insights.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Researched customer and market information to inform campaign strategy.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
Education
A-Levels - Geography, Maths, Fine Art
Royal Grammar School Newcastle
Newcastle upon Tyne 09/2022 - 06/2024
Bachelor of Science - Physical Geography
University of Edinburgh
Edinburgh 09/2024 -
Skills
- Customer Service Excellence – Providing high-quality guest experiences and handling customer inquiries professionally
- Communication Skills – Strong verbal and written communication with guests, colleagues, and management
- Problem-Solving – Quickly addressing guest concerns and ensuring customer satisfaction
- Teamwork & Collaboration – Working effectively with teams in fast-paced environments
- Multitasking & Time Management – Handling multiple tasks efficiently in high-pressure situations
- Attention to Detail – Ensuring cleanliness, organization, and accuracy in service delivery
Affiliations
- Hockey
- Fine Art
Accomplishments
I was a senior prefect at my senior school, which made me develop my skills of public speaking due to giving assemblies and speeches often and also gained experience in leadership roles.
Timeline
Assembly line worker
CMP Products
07.2022 - 08.2024
Marketing intern
Drummond Central
07.2022 - 07.2022
A-Levels - Geography, Maths, Fine Art
Royal Grammar School Newcastle
09/2022 - 06/2024
Bachelor of Science - Physical Geography
University of Edinburgh
09/2024 -
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