Eloise Heasman-Ames
Worthing,West Sussex
Summary
Reliable and hardworking professional with a strong work ethic and the ability to perform effectively in fast-paced, deadline-driven environments under pressure. Committed to quality, clear communication, and continuous improvement. Approaches challenges with professionalism and a solutions-focused mindset. Brings strong administrative accuracy from 2.5 years in a bereavement team role, ensuring careful handling of sensitive information and documentation.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Administrator
Equiniti Share Registrars Limited
2023.05 - 2025.12
- Assisted bereaved families with administration of deceased shareholder estates through letters, emails, and face-to-face meetings, ensuring compassionate support during difficult times.
- Contributed to Bereavement Improvement project by developing and testing ideas, refining company letters to improve service for bereaved individuals.
- Developed training material and delivered feedback to colleagues during training sessions.
- Collaborated with team members across multiple locations to communicate regularly and share feedback on areas for improvement.
Airport Security Officer
London Gatwick Airport
2022.08 - 2023.02
- Performed ID and boarding pass checks for flights, maintaining a strong attention to detail.
- Enforced government, industry, and legal regulations to minimise negligence and mistakes.
- Trained in basic understanding of threats to transport services and necessary security procedures.
- Liaised with managers to handle breaches and effectively respond to emergencies.
- Escalated incidents and concerns to managers or police for thorough investigation, detailing all relevant information during briefings.
- Patrolling premises to prevent unauthorised entry.
- Assisted passengers with reduced mobility by delivering personalised support and ensuring a comfortable experience.
- Given assistance to passengers navigating the airport, providing useful and timely information. Using language translating software to communicate effectively when required.
Multiskilled Operative
Sodexo
2020.11 - 2022.03
- Oversaw customer interactions during COVID-19 testing, prioritising calmness and patience to ensure a comfortable experience.
- Worked quickly to complete high volume of cleaning work to impeccable standards.
- Maintained cleaning equipment in optimal working condition by conducting repairs and promptly reporting faults to management.
- Trained new staff members on infection prevention control procedures, handling of chemicals, and chemical waste.
- Implemented effective inventory management processes and regular stock taking to ensure a sufficient supply is maintained.
- Organised break system for team members to promote fairness and enhance colleague wellbeing.
- Maintained excellent attendance record, consistently arriving to work punctually.
Education
GCSEs - Mathematics, English Language & Literature, Science, German, Geography, Art & Media Studies
Worthing High School
Worthing 2014.09 - 2018.07
A-levels - Media Studies, Criminology & Photography
Worthing College
Worthing 2018.09 - 2020.07
Skills
- Microsoft Office & Mac OS
- Cross-team Collaboration
- Organisational Skills
- Incident Reporting
- Organisational Skills
- Inventory Control
- Problem Solving
- Team Coordination
- Strong Work Ethic
- Punctual
Websites
Certification
- UK Manual Driving License
- SIA Door Supervisor
- Emergency First Aid at work certificate
ABOUT ME
From a young age, I have had a strong passion for art and photography. I received my first camera at 11 years old and began photographing wildlife. I pursued this interest throughout college, expanding my experience to include both digital and film photography.
Outside of my professional life, I enjoy travelling and experiencing different cultures, which continues to inspire my creativity and broaden my perspective.
Affiliations
- Photography
- Gaming
References
References available upon request.
Timeline
Administrator
Equiniti Share Registrars Limited
2023.05 - 2025.12
Airport Security Officer
London Gatwick Airport
2022.08 - 2023.02
Multiskilled Operative
Sodexo
2020.11 - 2022.03
A-levels - Media Studies, Criminology & Photography
Worthing College
2018.09 - 2020.07
GCSEs - Mathematics, English Language & Literature, Science, German, Geography, Art & Media Studies
Worthing High School
2014.09 - 2018.07