Elohorzino Linda Erezih
Dartford ,Kent
Summary
Productive call centre / customer service agent with strong background in customer service, sales generation and complaint handling. Brings experience establishing follow-up call systems to resolve complaints and increase customer satisfaction. Proven success meeting and exceeding telephone sales and profit growth targets. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Call Center/Customer Service
Agile Business Support Ltd/Nespresso
Dartford, KEN
07.2023 - 10.2023
- Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
- Managed outgoing calls to customers to evaluate current service and potential ongoing needs.
- Proactively responded to customer call-outs and emergencies, enhancing company reputation for efficient service.
- Enthusiastically greeted customers within seconds to maintain exceptional service standards.
- Met all customer call guidelines including service levels, handling time and productivity.
- Identified necessary parts for services and repairs, handling order process efficiently for minimised customer delay.
- Delivered a personalised, friendly and efficient service, receiving 80% customer satisfaction in post-call surveys.
Customer service representative
MOIRE DESIGN LTD
Dartford, Kent
06.2021 - 03.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained compliant documentation on provided portal for reliable company records.
- Processed high-value payments with meticulous accuracy.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Education
Level 2 - Customer Service And Care
THE DIGITAL COLLEGE
London 09.2023 - 10.2023
Level 2 - IT DIPLOMA
NEW SKILL ACADEMY
City of London 10.2022 - 05.2023
GCSEs - MATHS, ENGLISH & GENERAL SUBJECT
EMINENT SEC SCHOOL
BENIN CITY /2018 - /2018
Skills
- Inbound call handling
- GDPR compliance knowledge
- Personable telephone manner
- Interpersonal skills
- B2C sales
- Telemarketing
Languages
English
Fluent
Timeline
Level 2 - Customer Service And Care
THE DIGITAL COLLEGE
09.2023 - 10.2023
Call Center/Customer Service
Agile Business Support Ltd/Nespresso
07.2023 - 10.2023
Level 2 - IT DIPLOMA
NEW SKILL ACADEMY
10.2022 - 05.2023
Customer service representative
MOIRE DESIGN LTD
06.2021 - 03.2023
GCSEs - MATHS, ENGLISH & GENERAL SUBJECT
EMINENT SEC SCHOOL
/2018 - /2018
REFERENCES
Available on Demand
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