Elly Nguyen
Loughborough,Leicestershire
Summary
PROFESSIONAL SUMMARY
Friendly and customer-focused hospitality professional with experience in housekeeping, reception support and building operations within student accommodation. Skilled in customer service, handling enquiries, welcoming visitors, conducting building patrols and maintaining a safe and secure environment. Reliable, organised and able to work effectively in a fast-paced team environment.
Overview
16
16
years of professional experience
Work history
Housekeeper / Reception & Building Support
Study Inn
Loughborough, Leicestershire
2023.07 - Current
- Maintain high standards of cleanliness and presentation throughout student accommodation.
- Prepare rooms and communal areas to ensure a safe and welcoming environment.
- Assist the reception team during busy periods and staff absences.
- Welcome residents, visitors and contractors in a professional and friendly manner.
- Respond to enquiries in person and over the telephone.
- Handle keys, parcels and general reception duties.
Part-time Room Attendant
Park Hotel
Hong Kong
2016.09 - 2017.06
- Cleaned guest rooms and changed linen, ensuring comfort and satisfaction for guests.
- Cleaned rooms, consistently meeting expectations of clients and management.
- Managed linen trolley, keeping it neat and organised.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Removed rubbish and dirty linens from room attendant trolleys.
- Welcomed guests and responded to inquiries, proactively addressing service needs.
- Reported maintenance issues to housekeeping status board.
Housekeeper
OVOLO GROUP LIMITED
Hong Kong
2011.10 - 2012.05
Barista
Cafe de Verseau
Hong Kong
2010.06 - 2011.06
- Brewed espresso and crafted specialty drinks by adding syrups and steamed milk, enhancing customer experience.
- Mixed and served drinks, including wine, beer, and non-alcoholic beverages, to multiple guests, ensuring timely service.
- Cleaned glasses, plates, and utensils to maintain hygiene standards, supporting overall health and safety compliance.
- Tested and developed new cocktail recipes to add and complement menu selections.
Education
Certificate of Achievement - Food Hygiene And Safety for Caterers (Level 2)
Caredemy
UK 2023.01 -
Certificate of Achievement - Family Herbalist
The School of the Natural Healing
USA 2021.01 -
Certificate - Housekeeping Service
Hospitality Industry Training & Development Centre
HONG KONG 2011.01 -
Advanced Certificate - Wine and Bartending Service
Hospitality Industry Training & Development Centre
HONG KONG 2011.01 -
A-Levels - undefined
Beacon College
HONG KONG 2010.01 -
Skills
-
Front desk assistance
-
Guest Relations
-
Customer Service
-
Telephone Handling
-
Key Management
-
Parcel Handling
-
Safety Protocols
-
Health and Safety Compliance
-
Facility Monitoring
-
Attention to Detail
-
Time Management
-
Problem Solving
-
Teamwork
-
Communication Skills
LANGUAGES
Chinese (Cantonese) Native
Vietnamese Native
Chinese (Mandarin) Advanced (C1)
English Intermediate (B1)
Timeline
Housekeeper / Reception & Building Support
Study Inn
2023.07 - Current
Certificate of Achievement - Food Hygiene And Safety for Caterers (Level 2)
Caredemy
2023.01 -
Certificate of Achievement - Family Herbalist
The School of the Natural Healing
2021.01 -
Part-time Room Attendant
Park Hotel
2016.09 - 2017.06
Housekeeper
OVOLO GROUP LIMITED
2011.10 - 2012.05
Certificate - Housekeeping Service
Hospitality Industry Training & Development Centre
2011.01 -
Advanced Certificate - Wine and Bartending Service
Hospitality Industry Training & Development Centre
2011.01 -
Barista
Cafe de Verseau
2010.06 - 2011.06
A-Levels - undefined
Beacon College
2010.01 -