- I enjoy in my free time working on my car, making sure it is ready for any adventure and fit for the roads I also enjoy catching up with friends and spending time with both friends and family
Ellis Blake Sanderson
Carrickfergus,County Antrim
Summary
Results-driven professional in conflict resolution, quality control, and safety compliance, ensuring accuracy in cash handling and adherence to health regulations. Analyses sales data to optimise staffing and stock orders, improving operational efficiency. Develops leadership and coordinates teams to enhance accountability. Aspires to advance into higher management to drive operational success and team performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
Telford, Shropshire
02.2026 - 07.2026
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Provided detailed instructions to staff to ensure efficient production to achieve production output.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Analysed sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
- Planned and communicated daily manufacturing tasks and targets.
- Conducted thorough checks of work to ensure quality standards throughout production phases for good quality control.
Crew Trainer
McDonald's
Telford, Shropshire
02.2024 - 02.2026
- Coordinated with management to identify training needs and develop targeted initiatives that addressed specific skill gaps.
- Instructed new team members on correct procedures for all areas of operations.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Collaborated with junior employees to enhance food safety practices and elevate customer service standards.
- Promoted a culture of excellence and accountability, motivating crew to excel in their roles.
- Greeted customers warmly at the entrance to create a positive shopping atmosphere.
Education
NVQ Level 2 - Vehicle maintenance
Telford College
Telford, TFW01-2024
Skills
- Safety compliance
- Quality control
- Health regulations
- Operational efficiency
- Sales forecasting
- Order processing
- Staff training
- Workforce training and development
- Team coordination
- Conflict resolution
- Customer service
- Leadership development
- Communication skills
- Written communication
- Attention to detail
- Budget management
Interests
Timeline
Shift Manager
McDonald's
02.2026 - 07.2026
Crew Trainer
McDonald's
02.2024 - 02.2026
NVQ Level 2 - Vehicle maintenance
Telford College