Ellis Wedlock
Doncaster,South Ayrshire
Summary
Focused with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations.
Committed and eager to develop and hone skills in practical business settings. Applies comprehensive education and personal skills to tackle challenging topics. Learn quickly and brings advanced organisational skills.
Consistently seeking opportunities to learn and develop new and existing skills. Ready to apply training and problem-solving approach to core business challenges. Interprets business needs, risks, client requirements and cost structures to increase forecasting accuracy and exceed revenue targets. Maintains smooth operations through careful oversight.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Managing Director & CEO
Squeaky & Shiney Cleaning Services Ltd
Doncaster, South Yorkshire
03.2023 - Current
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Controlled spending to achieve [Number]% reduction in outgoing costs.
Health Care Support Worker
NHS Professionals
Doncaster, South Yorkshire
10.2015 - Current
- Monitored patient symptoms and progress to boost health outcomes.
- Meticulously followed individualised care plans to achieve agreed objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
Health Care Assistant
NHS
Doncaster, South Yorkshire
01.2014 - 04.2020
- Aided patients in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to staff nurses for urgent attention.
- Administered tests and blood pressure checks.
- Safely escorted patients during medical appointments within departments of the hospital.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Supported clinical staff to complete health assessments.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Worked closely with nurses to maintain high levels of communication.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
Senior Health Care Assistant
Elm Park Care Home
Doncaster, South Yorkshire
07.2013 - 01.2014
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Collaborated with additional care providers to ensure seamless patient support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Minimised care continuity issues by keeping thorough, accurate records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
Community Health Care Assistant
Danum Home Care
Doncaster , South Yorkshire
05.2011 - 07.2013
- Completed all required paperwork, data collection and reports to monitor progress.
- Delivered high-quality care to patients with palliative care needs in their own homes.
- Acquired and maintained knowledge of all company policies and procedures.
- Helped vulnerable individuals navigate complex healthcare system procedures for positive outcomes.
- Applied concise time-management to meet deadlines.
- Managed crisis situations calmly and professionally.
- Conducted risk assessments for all activities to maintain safety and quality of programmes.
- Safely escorted patients during medical appointments and hospital visits.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Worked closely with nurses to maintain high levels of communication.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Minimised care continuity issues by keeping thorough, accurate records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
Admin/Customer Service Advisor
One Call Insurance
Doncaster , South Yorkshire
02.2008 - 05.2011
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded customer communications to maintain proper documentation.
- Established positive relationships with clients by going extra mile to build rapport.
- Transferred customer calls to respective department or personnel to address specific issues.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Liaised with team to develop strategies in improving customer service.
- Registered and updated accurate customer information on database.
- Recorded and processed customer data accurately.
- Practiced cross-selling techniques to showcase other products and services.
- Kept abreast with latest product developments to inform customers.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
Shop Assistant/Cashier
Asda
Doncaster, South Yorkshire
10.2007 - 05.2011
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor
- Updated product labelling and pricing to reflect discounts and offers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Verified identities to control sales of age-restricted items.
- Inspected products for damages and expiry dates before processing refunds.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted customer loyalty scheme at checkout.
- Requested and checked customer IDs at checkout for age-restricted products.
- Totalled bills using maths skills and maintained accurate till count.
- Tagged products quickly and accurately with price tags and stickers.
Sales Assistant
JD Sports
Doncaster, South Yorkshire
01.2006 - 10.2007
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque and card payments
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Received and processed product returns.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Worked energetically to maintain efficient operations during peak trading hours.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Participated in staff meetings to develop strategies in selling.
- Adhered to company procedures and guidelines to maintain compliance.
- Informed customers regarding promos and warranty services to increase sales.
- Collaborated with sales managers to meet target quotas.
- Received and processed shipments and deliveries to maintain organised workflow.
Saturday Girl
Vanessa's Hair Salon
Doncaster, South Yorkshire
07.2004 - 01.2006
- Booked in appointments via phone and in salon
- Organised reception desk when any mail came in
- Kept the salon clean and tidy at all times
- Washed and dried clients hair ready for the stylist
- Assisted stylists whilst styling
- Ensured all equipment was in clean working order at all times
- Washed and dried towels and gowns
- Made beverages for clients and staff
- Ran any herons for staff
- Took bill payments
Education
Certificate of Higher Education - Health Care Certificate
Health Education England
Doncaster 11.2017 - 01.2019
NVQ Level 2 - Health & Social Care
City & Guilds
Doncaster 09.2011 - 07.2013
Skills
- Project budgeting
- Business analysis
- Business administration
- Business development
- Problem solving skills
- Data collection and analysis
- Strategic thinking
- Business scaling
- Entrepreneurial mindset
- Business planning
- Customer service
- Integrative negotiation
- Financial management
- Complex negotiation
- Strategic networking
Timeline
Managing Director & CEO
Squeaky & Shiney Cleaning Services Ltd
03.2023 - Current
Certificate of Higher Education - Health Care Certificate
Health Education England
11.2017 - 01.2019
Health Care Support Worker
NHS Professionals
10.2015 - Current
Health Care Assistant
NHS
01.2014 - 04.2020
Senior Health Care Assistant
Elm Park Care Home
07.2013 - 01.2014
NVQ Level 2 - Health & Social Care
City & Guilds
09.2011 - 07.2013
Community Health Care Assistant
Danum Home Care
05.2011 - 07.2013
Admin/Customer Service Advisor
One Call Insurance
02.2008 - 05.2011
Shop Assistant/Cashier
Asda
10.2007 - 05.2011
Sales Assistant
JD Sports
01.2006 - 10.2007
Saturday Girl
Vanessa's Hair Salon
07.2004 - 01.2006
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